Beginning at the Top: The Board and Performance Measurement

Organizations that are “measurement managed” perform significantly better than their peers.

Document Highlights 

Both the board and the CEO are responsible for ensuring that the corporation has in place an effective performance management system. Performance indicators should be representative of each significant area of the corporation’s purpose or mission.

This research:

• explains the role of the board;
• describes “indicators” and presents three popular methodologies—the Balanced Scorecard; the activity-based and results-based systems of management;
• provides examples of indicators that work; and
• shares practical learnings from boards of leading organizations.