The Organizational Effectiveness and Learning case studies examine outstanding education and lifelong learning programs and initiatives. This case study addresses the impact of workplace literacy and essential skills on workplace health and safety.
Dishing Up Quality at Atlantic Health Sciences Corp.
Dishing Up Quality at Atlantic Health Sciences Corp.
Education & Skills
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The Atlantic Health Sciences Corporation (AHSC) is New Brunswick’s largest multi-facility accredited Regional Health Authority—comprising 12 hospitals and health centres. The Department of Nutrition and Food Services at AHSC operates several cafeterias that serve thousands of customers daily. AHSC aimed to design and implement a comprehensive performance management system to recruit the people best-suited for food service jobs and make use of competency-based training (incorporating knowledge and on-the-job training).
The Nutrition and Food Services Department designed and implemented a performance management system, called SUCCESS, which uses competency-based training, and defines performance expectations that link to AHSC’s values and strategic directions. Through the various system activities, staff members gain reading, computer, and communication skills that enhance their work performance. Food safety issues are addressed by means of training, and accountability is monitored through documentation. The introduction of SUCCESS has led to several positive outcomes, including the improvement of staff performance and customer service.
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