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Dealing with Difficult Behaviours and Personalities in the Workplace The Conference Board of Canada, July 18, 2018 Recorded Webinar

Dealing with Difficult Behaviours and Personalities in the Workplace

The Conference Board of Canada, July 18, 2018
Recorded Webinar

Most of us have a set of expectations for how people should behave in the workplace, even when there is conflict or disagreement. When we encounter challenging behaviours at work that don’t meet those expectations it can be difficult to know how to deal with those behaviours. If you’ve encountered difficult behaviours from a customer, employee, peer or boss, this webinar exploring those behaviours and how to deal with them effectively is for you. Webinar Highlights During this 60 minute webinar, we will look at the behaviours, the pattern of behaviours, our natural reactions and some ways to deal with these behaviours. Participants will: Be introduced to a set of behaviours considered difficult Learn ways to understand what triggers these behaviours Learn how to manage self when behaviours appear Explore ways to deal with these behaviours This webinar is for anyone dealing with a person or behaviours at work that they feel are extraordinarily difficult, unreasonable, unpredictable and/or highly emotional. About Nadine Nadine Ryan-Bannerman is a Leadership Coach, Facilitator and Organizational Effectiveness Consultant described by her clients as insightful and effective, with significant experience in collaboration within organizations, resolving conflicts, negotiation, and managing change. Nadine helps leaders improve business relationships and collaboration to drive organizational success and achieve superior business results. In addition to leading collaboration, strategic alliance, negotiation and large-scale change projects, Nadine delivers highly-rated workshops on Conflict Resolution, Negotiating, Implementing Change, Building Resilience at Work, Internal Collaboration and Negotiating, Negotiating for Women, and Respectful Workplace.

Most of us have a set of expectations for how people should behave in the workplace, even when there is conflict or disagreement. When we encounter challenging behaviours at work that don’t meet those expectations it can be difficult to know how to deal with those behaviours. If you’ve encountered difficult behaviours from a customer, employee, peer or boss, this webinar exploring those behaviours and how to deal with them effectively is for you.

Webinar Highlights

During this 60 minute webinar, we will look at the behaviours, the pattern of behaviours, our natural reactions and some ways to deal with these behaviours.

Participants will:

Be introduced to a set of behaviours considered difficult
Learn ways to understand what triggers these behaviours
Learn how to manage self when behaviours appear
Explore ways to deal with these behaviours

This webinar is for anyone dealing with a person or behaviours at work that they feel are extraordinarily difficult, unreasonable, unpredictable and/or highly emotional.

About Nadine

Nadine Ryan-Bannerman is a Leadership Coach, Facilitator and Organizational Effectiveness Consultant described by her clients as insightful and effective, with significant experience in collaboration within organizations, resolving conflicts, negotiation, and managing change. Nadine helps leaders improve business relationships and collaboration to drive organizational success and achieve superior business results.

In addition to leading collaboration, strategic alliance, negotiation and large-scale change projects, Nadine delivers highly-rated workshops on Conflict Resolution, Negotiating, Implementing Change, Building Resilience at Work, Internal Collaboration and Negotiating, Negotiating for Women, and Respectful Workplace.

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