Measuring Success: A Framework for Benchmarking Health Care System Performance

The Conference Board of Canada, 80 pages, September 25, 2012
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This report discusses the benefits, process, and methods of benchmarking, and offers sample benchmarking frameworks.

Document Highlights

Measuring Success: A Framework for Benchmarking Health Care System Performance discusses the benefits of benchmarking; the benchmarking process and methods; and benchmarking frameworks used by other organizations, both within Canada and internationally.It also proposes a detailed benchmarking framework to guide the provincial health benchmarking report Paving the Road to Higher Performance: Benchmarking Provincial Health Systems—including a full description of the performance indicators, the rationale for their inclusion, and the ranking methodology.

Table of Contents

Executive Summary

Chapter 1—Why Benchmark?

  • What Are the Benefits of Benchmarking?
  • Why Benchmark Health Care System Performance?

Chapter 2—The Benchmarking Process

  • Defining a Benchmarking Framework
  • Selecting the Comparators
  • Presenting Benchmarking Results: Choosing a Ranking Method
  • Limitations of Benchmarking

Chapter 3—Health Benchmarking at Work in Canada and Internationally

  • Healthy Provinces, Healthy Canadians: A Provincial Benchmarking Report
  • Learning From the Best: Benchmarking Canada’s Health System
  • Aiming Higher: Results From a State Scorecard on System Performance

Chapter 4—CASHC Provincial Health Care System Benchmarking Framework

  • Proposed Framework
  • Proposed Ranking Methodology

Chapter 5—Conclusion

Appendix A—Description of CASHC Provincial Benchmarking Indicators

  • Health Status
  • Lifestyle Factors
  • Health System Performance
  • Health System Resources

Appendix B—Examples of Health and Health Care System Benchmarking

  • Canadian Examples
  • International Examples

Appendix C—Bibliography

Appendix D—Workshop Participants: Organizations

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