The Future of Postal Service in Canada

The Conference Board of Canada, 52 pages, April 2013
Report by Vijay Gill, Crystal Hoganson, David Stewart-Patterson
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Technology is changing how Canadians communicate and is having a dramatic impact on postal service. Canada Post engaged the Conference Board to conduct an independent assessment of the outlook and options for the future of postal service in Canada.

Document Highlights

Canadians are changing the ways they communicate, and this is having a dramatic impact on their use of postal service. Canada Post engaged the Conference Board to conduct an independent assessment of the future of postal service in Canada, and to consider potential paths forward. The Future of Postal Service in Canada is the result of the findings. The research explored the attitudes and behaviour of Canada Post residential and business customers through a combination of interviews, focus groups, and polling. The Conference Board employed econometric analysis and a competitor risk assessment to project future mail volumes, revenues, and operating income. This report illustrates both the potential financial impact of a range of choices and how such changes would be seen by Canada Post’s business and residential customers. And, it offers a framework for constructive discussion of how Canadians would prefer to shape a sustainable postal service for their future.

Table of Contents

Executive Summary

Chapter 1—Introduction

  • Methodology

Chapter 2—Global Trends in Postal Service

  • Liberalization and Privatization
  • Expansion Into Financial Services
  • Development of Digital Products
  • E-Commerce and Parcels
  • Changes to Service Standards
  • Conclusion

Chapter 3—The Competitive Environment in Canada

  • Transaction Mail
  • Advertising Mail
  • Publications
  • Parcels
  • Other Trends Affecting the Competitive Outlook

Chapter 4—The Outlook for Canada Post

  • Volume and Revenue Projections

Chapter 5—Expectations and Use of Postal Service

  • How the Use of Postal Services Is Changing
  • What Canadians Expect and Value
  • The Business Case for Change
  • Ability to Replace Canada Post

Chapter 6—Sustaining the Postal Service That Canadians Need

  • Option 1: Large Price Increases
  • Option 2: Wage Restraint
  • Option 3: Alternate-Day Delivery
  • Option 4: Elimination of Door-To-Door Service
  • Option 5: Conversion of Corporate Postal Outlets
  • Option 6: Reduction of Service Standards
  • Possible Combinations

Chapter 7—Conclusion

Appendix A—Bibliography

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