SME Manufacturers in Quebec: Adding Services to Boost Competitiveness and the Bottom Line

The Conference Board of Canada, 34 pages, March 26, 2012
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Small manufacturing firms can build more stable and long-term revenue by adding services to their product offerings. Based on a literature review and input from Quebec-based firms, this report outlines the challenges and offers recommendations.

Document Highlights

In response to changing patterns of international trade and industrial organization in the global economy, successful manufacturing firms are adding services to their product offerings. The provision of services confers benefits such as higher profit margins, a more stable source of revenue, and less risk that competitors will be able to imitate the offering. This report outlines the challenges facing small- and medium-sized enterprises (SMEs) that want to make the transition to adopting a service offering, and offers recommendations for developing and implementing a successful service strategy. The result of collaboration between The Conference Board of Canada and McGill University, the report reviews international literature on the subject and presents the results of an online survey and case studies of Quebec-based manufacturing SMEs.

Table of Contents

Executive Summary

Chapter 1—Introduction

Chapter 2—Literature Review

  • Implementing Services
  • Framework for SMEs Offering Services

Chapter 3—Survey Results

  • Attributes of Responding SMEs
  • Benefits of Providing Services
  • Challenges in Offering Services
  • Potential Solutions to Challenges
  • Government Assistance

Chapter 4—Case Studies

  • VibroSystM Inc
  • Gentec
  • Mailhot Industries
  • Elite Windows and Doors
  • Marquez Transtech Ltd
  • Summary of Case Study Findings: Keys to Success

Chapter 5—Conclusions and Recommendations

Appendix A—Bibliography

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