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Is shared services an idea whose time has come? Read how it’s worked for these major organizations.
Is shared services an idea whose time has come? Read how it’s worked for these major organizations.
Shared services leaders and customers offers their experiences and provide insights on such topics as the present and future state of shared services, methods for increasing customers satisfaction, and performance measurement. Companies represented in this report include American Express, Amoco, Hewlett-Packard, Houston Industries, Inc., and Rhône-Poulenc, Inc., among others.
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