Learning Technologies in the Workplace Award Winner 2002: SaskTel

SaskTel has demonstrated an innovative approach to its transition to an e-learning strategy. The company is not only committed to engaging its own employees in using the tools of e-business, but is also informally educating its customers.

Document Highlights

SaskTel recognizes the need for all of its employees to be technology-savvy. This, in turn, makes it easier to persuade customers to work with them to develop e-business solutions. SaskTel also knows that passing on information to customers helps to build stronger relationships, and ultimately, makes them better customers.

Four keys to success for the company have been:

• Building strategic awareness.
• Soft launching e-learning strategy.
• Building a culture of engagement in e-learning.
• Taking a broad approach to e-learning.