Lean Six Sigma: Improving Performance of Business Support Functions and Services

Budget squeezes and demands for greater internal efficiencies are forcing companies to look at new tools and methodologies to improve profitability while exceeding customer demands for speed and quality. Lean Six Sigma can provide the sustainable improvements they are looking for. Lean Six Sigma combines the principles of Lean for completing work faster with those of Six Sigma for making work better. It provides tools for improved process efficiency and effectiveness while driving quality, speed, and cost simultaneously. This report outlines the application of Lean Six Sigma for enhancing organizational effectiveness and making fact-based decisions that improve customer satisfaction.