This In Conversation With issue highlights the City of Ottawa’s HR Director, Catherine Frederick. Frederick talks about the challenges of transformation, collaboration, and management of the HR department.
In Conversation With—Catherine Frederick: Transforming Human Resources in a Municipality
In Conversation With—Catherine Frederick: Transforming Human Resources in a Municipality
People and Culture
Technology and Innovation Analysis
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As part of its mission to build leadership capacity and enhance organizational performance, The Conference Board of Canada recognizes the need to share leaders’ perspectives on the current state and future direction of leadership and human resources (HR) strategies.
In this issue of the In Conversation With series, Catherine Frederick, Director of Human Resources for the City of Ottawa, stresses collaboration and building relationships across the organization and with stakeholders who will be involved in any new program or process. The three “pillars” of the reorganized HR department—functional experts; a service centre focused on technology innovation in HR service delivery; and an advisory group with experts in the various business lines—allow quality service with new technology, automated processes. Frederick touches on the complexity of HR issues over the next five years due to new legislation, privacy concerns, and new technology.
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