NWC was selected for an award because of the improvements it brought, not only to employees, but also to the communities in which they live and work. Of note is the effort made to increase the number of Aboriginal employees qualified for management positions.
Document Highlights
The North West Company is the leading retailer of food and everyday products and services to remote communities across Northern Canada and Alaska. It is also the largest private sector employer of Aboriginal people in Canada. With stores geographically disbursed in remote communities across the North, the company faces special challenges with regard to logistics, technology and access to education.
Workplace literacy has been an important part of its training program since 1992. The company’s multi-faceted approach to literacy and training focuses on communication, computer literacy and numeracy, as well as reading and writing skills. The NWC uses literacy assessments, needs assessments and feedback surveys to create customized training programs for its employees.
This case study looks at the:
- objectives
- activities
- resources
- innovations
- barriers, solutions and outcomes
- benefits
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