Human Resources Spotlight Series: Employee Listening Strategies—January 2025

Human Resources Spotlight Series: Employee Listening Strategies—January 2025

Human Resources
Pages:13 pages10 min read

Author: Diogo Borba, Leah Ringwald, Tyler De Melo

$149.00

This research examines how Enbridge Inc. evolved its employee feedback and listening strategy to enhance the employee experience and tailor improvements to HR systems and processes.

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Case Study Spotlight

In this Spotlight Series case study, we explore Enbridge Inc.’s implementation of a new “listening” strategy to help the organization better understand and improve the employee experience and make data-informed decisions regarding HR systems and programs.

What key elements has Enbridge employed to adjust the manner in which employee feedback is obtained? What challenges surfaced, and how were these addressed? How has the company used qualitative data to enhance its approach to compensation training for people leaders? Have these measures been effective for Enbridge in improving overall employee engagement and retention?

Read the case study spotlight for insight into the evolution of Enbridge’s employee experience and listening strategy.

Key take-aways
Recognizing the need for a shift in employee listening
A combined EX-UX framework emerges
From silos to synergy: Unifying employee experience
An impactful outcome: Compensation training for leaders
Transforming the employee experience
Appendix A: Glossary
Methodology

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