Deliver Superior Customer Experience in Shared Services

As a business within a business, the relationship between the internal service provider and the internal customer is key to its survival—or demise. Join this comprehensive webcast to uncover the pillars of superior customer service and understand the most effective ways to tap into the “voice of the customer”.

Document Highlights

Hear from a panel of experts as they share how they have been able to improve their internal relationships and boost customer experience to ensure greater engagement and usability. Discussions will also include ways to build your internal shared services “brand” and align business and functional goals to deliver superior customer service/satisfaction across the enterprise.