Canada Post Corporation’s Learning Institute: Building Leadership Skills Throughout the Organization

Canada Post’s Learning Institute employs a new model of learning, in which work and learning are connected. The Learning Institute supports formal learning within the organization aimed at providing more direct enhancements to employee learning on the job.

Document Highlights

To develop employees’ skills, the Learning Institute employs principles of adult education to achieve business relevant results. To ensure relevance, individual employee skills development is squarely situated in the context of the competencies they need to demonstrate in their jobs.

These competencies embody aspects of all three classes of generic employability skills: academic, personal management and teamwork.

This case study looks at the:

• objectives of the program;
• activities;
• details of selected programs;
• resources required;
• achievements;
• benefits for employees;
• keys to success; and
• greatest challenge.