Moving business processes to offshore sites is seen to be a major cause of job losses and economic pain. Based on a 2004 survey of top Canadian businesses, The Conference Board report, Business Process Offshore Outsourcing: Will Canadian Businesses Sink or Swim?, captures management practices and perspectives associated with this trend.
Document Highlights
Economic turbulence, global competition, pressure to control internal costs and demands to increase shareholder value: these factors have conspired to force many businesses to compete more aggressively. Outsourcing business functions to offshore locations, or “offshoring,” is the focus of continued controversy in the United States and Europe. But how do Canadian businesses stand on this practice? The Conference Board’s first Business Process Offshore Outsourcing Survey identified the processes and functions most likely to be transferred offshore, now and in the next three years. The survey was conducted in 2004 among the Financial Post’s Top 500 businesses, Report on Business’s Top 1,000 businesses and the Conference Board’s members—those businesses with the best potential to send business offshore. Business Process Offshore Outsourcing captures current management practices and perspectives associated with this trend, in which only 58 per cent of Canadian businesses are currently meeting their goals.
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