Beyond Knowledge Management: New Ways to Work

This report, based on a survey and Working Group discussions, takes an empirical look at knowledge management and organizational learning efforts occurring inside large companies.

Document Highlights

Companies around the world have begun to make real business contributions through practices associated with knowledge management (KM) and organizational learning (OL). This report, based on a survey and Working Group discussions, takes an empirical look at knowledge management and organizational learning efforts occurring inside large companies.

Topics covered:

• linking learning and knowledge management
• implementing KM and OL
• approaches and tools for KM and OL
• knowledge leadership
• overcoming barriers: lessons still being learned
• the future of learning and knowledge management

Special features:

• the company experiences of BP Amoco, Shell Oil Company, Sonera Corporation, PricewaterhouseCoopers, the U.S. Postal Service, and Weyerhaeuser
• recommended reading and Websites
• a one-page executive summary