Bank of Montreal’s Learning for Success: Success is What You Do and How You Do It

Bank of Montreal has developed an innovative approach to workforce development that identifies and combines the specific skill and knowledge capabilities and behavioural effectiveness competencies that are required for success of its employees on their jobs.

Document Highlights

Prior to 1994, Bank of Montreal assessed its employees’ performance in annual employer–employee reviews that focused on a given employee’s performance of specific tasks associated with their particular job description. Such an approach was well suited to a relative static business environment, however, the nature of Bank of Montreal’s core business was changing.

Increasingly, the organization needed to re-deploy employee capabilities and competencies to meet new customer needs on a timely basis. Based on specific needs in the organization, Bank of Montreal evolved distributed learning and job-specific performance development tools that integrated skill and knowledge capabilities with behavioural effectiveness competency profiles.

This case study looks at the:

• objectives of the program;
• activities;
• achievements;
• benefits for employees and employer;
• keys to success; and
• greatest challenge.