Administrative professionals at J.D. Irving Limited initiated a training program to help them to meet the challenges of their evolving role. This case study explores the success of this program.
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J.D. Irving Limited in Saint John, New Brunswick, has found that the role of the administrative professional has changed dramatically over the last few years. Increasing customer demands for improved services based on the latest technology require a new level of excellence from its administrative professionals. They must now resolve emerging issues, anticipate and co-ordinate management activities, present ideas and implement initiatives, have confidence, and demonstrate superior leadership skills.
In recognition of the new demands being placed on them, the administrative professionals created a professional development program for themselves, with the support of senior management. The program has two major objectives: to train administrative professionals to be proficient in their evolving role, and to promote contemporary business, leadership and technology literacy. The program is cost-effective, self-sufficient and aligned with the corporate culture and vision. It uses both internal employees and expert assistance from a community college, and has proven to highly successful.
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