Thirty-Four Insights for Public Sector HR in Canada: Highlights From the 2017 Conference

The Conference Board of Canada, 20 pages, October 10, 2017
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Thirty-Four Insights summarizes the findings of the Public Sector HR 2017 Conference held in Ottawa on February 21–22 and attended by 157 public sector HR leaders.

Document Highlights

A new generation of public servants is reaching critical mass as they take on increasingly responsible roles and bring new sets of expectations to organizational cultures. The combined generational and technology shift results in organizations becoming more open, citizen-centric, transparent, and less hierarchical.

The 2017 Public Sector HR conference challenged participants to ask whether or not their organization was ready. The Public Sector HR 2017 Conference: Building “Next Generation” HR for a “Next Gen” Public Sector was held in Ottawa on February 21–22. Based on our observations at the conference, we offer 34 key insights that emerged from the interactions between 157 public sector HR leaders and 18 expert presenters, organized under the six key principles that will define HR transformation in the future.

Table of Contents

Thirty-Four Insights for Public Sector HR in Canada

  • Building “Next Generation” HR for a “Next Gen” Public Sector
  • Six Transformative Principles for the Next Generation of Public Sector HR
  • Developing Citizen- and Customer-Centric Services for Public Sector HR
  • Design Thinking, Integration, and Synergy Through Technology
  • Logic, Evidence-Based Decision-Making, and Data Trends
  • Leveraging Risk to Determine When to Start, Stop, or Change Direction
  • Attracting and Retaining Diverse Talent in Public Sector Organizations—One-Size-Fits-All Approaches Won’t Do It
  • Optimizing the Workforce Through More Effective Performance Management
  • Presenters

Appendix A—Bibliography

Appendix B—Related Resources From The Conference Board of Canada

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