Finding Value: Identifying and Assessing Social and Emotional Skills in the Tourism and Hospitality Industry

The Conference Board of Canada, 33 pages, September 21, 2021
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This impact paper identifies the value of a focus on social and emotional skills (SES) recognition for employees and employers and examines assessment frameworks, approaches, and platforms that can support SES credentialing in the tourism and hospitality industry.

Document Highlights

The COVID-19 pandemic has led to business closures and employee layoffs in the tourism and hospitality (T&H) sector, severely impacting young workers with little work experience and few transferable skills. Understanding social and emotional skills (SES) strengths and gaps can help people understand what skills they have and where they can improve and can drive larger scale upskilling initiatives.

This impact paper identifies the value of a focus on SES recognition for employees and employers in the industry and examines SES assessment frameworks, approaches, and platforms that can support credentialing. We draw from our previous research on SES-related studies and on an external literature review of academic research on social and emotional skills, soft skills, human skills, and emotional intelligence in the T&H sector. The paper presents a detailed description of SES assessment platforms that support group assessment and training and suggests next steps in the process of working toward a standardized definition of SES that will improve employability for people working in the sector.

Table of Contents

Key findings
Introduction
SES development promotes transferability and mobility
SES training is effective and accessible
SES development helps overcome challenges
Micro-credentials for SES training and recognition
SES assessment platforms should focus on development
Next steps
Appendix A—Methodology
Appendix B—Description of platforms
Appendix C—SES acquisition methods
Appendix D—Bibliography

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