Research by Jennifer Mackenzie

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A review of Lean in Canadian health care shows that—although Lean is effective in addressing clinical, operational, and experiential value—its application to date is limited with...
The Conference Board of Canada | 48 pages | October 2014 | by William Hall, Jennifer Mackenzie
This briefing introduces “Lean,” a relatively new approach that focuses on maximizing customer value by eliminating “waste” from workflow. Lean empowers employees to redesign their...
The Conference Board of Canada | 19 pages | June 2014 | by Jennifer Mackenzie, William Hall
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