Commitment and Communication: Ceridian’s E-Learning Success

In April 2001, The Conference Board of Canada, with funding from Human Resources Development Canada’s Office of Learning Technologies, launched the Learning Technologies in the Workplace Awards. Ceridian was one of the three winners. This case study illustrates the outstanding and innovative efforts that make Ceridian a winner.

Document Highlights 

With operations located across the country, E-learning was seen as a means of reducing some of the costs incurred with training staff over a broad geographic area. Travel, time and the costs of some technical certifications consumed a large part of the training budget. When Ceridian conducted an employee training needs assessment in 1999, it found that employees wanted just-in-time training at their desk. Given all of these parameters, Ceridian selected E-learning as a means of meeting this need while reducing costs.

This case study looks at the following:
• challenges
• e-learning model
• resources
• keys to success and sources of innovation