The benefits of an engaged workforce are clear: increased productivity, decreased turnover, and improved business results. However, employee engagement has remained stubbornly low and relatively unchanged over the last five years. The Conference Board of Canada’s latest research suggests that middle managers are among the most important factors in employee engagement.
The degree to which employees are engaged depends greatly on the interactions with both senior organizational leadership and middle management. It is important to consider; however, how engaging middle managers can help engage their direct reports – complementing a larger employee engagement strategy. By identifying what drives manager engagement, organizations have the opportunity to improve engagement of this group and by extension, overall engagement.