Don’t miss this special webinar that will de-mystify Lean Management. You’ll hear the differences between successful and unsuccessful organizations, discover the framework for success, and learn tangible examples to further illustrate key concepts you’ll need to succeed. This webinar represents the culmination of the findings from the Canadian Alliance for Sustainable Health Care’s Lean series.
The key transformation phases of the Lean journey are driven by tools, systems, and principles. This webinar will describe the benefits and potential pitfalls of each level of transformation, with practical examples from a Canadian healthcare organization that has been implementing Lean for nearly a decade. Jennifer will outline the levels of Lean transformation, identify the components that differentiate successful and unsuccessful organizations, highlight differences between Japanese and Western cultures that affect Lean implementation, and provide a framework that will help guide your organization towards comprehensive and successful Lean implementation.
During this 60 minute webinar, you will learn about:
- The comprehensive, multi-level approach that organizations who implement Lean successfully take
- Three key steps in the Lean journey:
- tool-driven (using specific methods to create point solutions)
- systems-driven (applying tools in a more strategic and comprehensive manner)
- principles-driven (imbedding Lean principles into an organization’s culture)
- The characteristics of each level that ensure success
- Other elements that affect in-depth, transformative change
Maintenance of Certification
Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to .5 Category II credits towards their maintenance of certification requirement.
As Chief Operating Officer for Richmond, Jennifer MacKenzie leads a dynamic team responsible for a diverse portfolio of health care services and programs spanning Primary, Home, and Community Care; Mental Health and Addictions; residential Care; Population and Family Health Services; and Acute Care Services. In this role, Jennifer draws on her expertise in strategic and operational planning, organizational performance, project and change management, and business process to redesign, to help leaders, physicians and frontline staff respond to the changing health needs of Richmond residents, and make their experiences with all aspects of the local health care system as seamless as possible. Prior to taking on her Richmond role, Jennifer served as Vice-President, Strategic Planning, Transformation Support and Innovation for the Provincial Health Services Authority (PHSA). She also led PHSA’s imPROVE program, which applied ‘lean thinking’ to a healthcare environment.
Jennifer has won numerous executive, innovation, and leadership awards. She has published research papers, participated on peer review committees for the Canadian Institute for Health Research, lectured for the UBC Sauder School of Business Executive MBA in healthcare program, and has presented at numerous national and international conferences. She also serves on the Lower Mainland Chapter of the Canadian College of Health Service Executives. She holds a Bachelor of Science in Occupational Therapy and a Masters of Business Administration.