LEANing Towards Success—Achieving Greater Efficiency Through Transformational Change

The Conference Board of Canada, October 29, 2015
Recorded Webinar
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Lean combines an empowering philosophy with a strong methodology to support the delivery of services at higher quality with lower cost. Based on the operations at Toyota (one of the most successful organizations in the world), Lean is a management system through which organizations can more effectively eliminate waste and meet customer demands through continuous improvement. Although Toyota’s management style has been widely studied and copied, most organizations that attempt to implement this approach have failed. Approximately 70–90 per cent or organizations have been unable to sustain improvements, create a culture of continuous improvement, or achieve the transformational change and exceptional outcomes that Toyota has achieved.

Why have so few companies been unable to match Toyota’s performance results? The answer lies in the differing approaches taken to Lean. While virtually all organizations begin their Lean journey by applying proven Lean tools and techniques, many cannot progress farther than that. Meanwhile other—more successful organizations—have been able to adopt a broader vision and embrace a more cultural/principled/philosophical approach to Lean. Meta-analyses of hundreds of North American companies reveals a wide gap between those that simply deploy Lean tools and those that fully embrace a more systematic approach. Those with cultural or principled implementation of Lean perform higher on all areas of performance, compared with organizations that focus exclusively on a technical approach. So which type of organization will yours be?

Webinar Highlights

Don’t miss this special webinar that will de-mystify Lean Management. You’ll hear the differences between successful and unsuccessful organizations, discover the framework for success, and learn tangible examples to further illustrate key concepts you’ll need to succeed. This webinar represents the culmination of the findings from the Canadian Alliance for Sustainable Health Care’s Lean series.

The key transformation phases of the Lean journey are driven by tools, systems, and principles. This webinar will describe the benefits and potential pitfalls of each level of transformation, with practical examples from a Canadian healthcare organization that has been implementing Lean for nearly a decade. Jennifer will outline the levels of Lean transformation, identify the components that differentiate successful and unsuccessful organizations, highlight differences between Japanese and Western cultures that affect Lean implementation, and provide a framework that will help guide your organization towards comprehensive and successful Lean implementation.

During this 60 minute webinar, you will learn about:

  • The comprehensive, multi-level approach that organizations who implement Lean successfully take
  • Three key steps in the Lean journey:
    • tool-driven (using specific methods to create point solutions)
    • systems-driven (applying tools in a more strategic and comprehensive manner)
    • principles-driven (imbedding Lean principles into an organization’s culture)
  • The characteristics of each level that ensure success
  • Other elements that affect in-depth, transformative change

Maintenance of Certification
Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to .5 Category II credits towards their maintenance of certification requirement.

About Jennifer

Photo of Jennifer MacKenzieAs Chief Operating Officer for Richmond, Jennifer MacKenzie leads a dynamic team responsible for a diverse portfolio of health care services and programs spanning Primary, Home, and Community Care; Mental Health and Addictions; residential Care; Population and Family Health Services; and Acute Care Services. In this role, Jennifer draws on her expertise in strategic and operational planning, organizational performance, project and change management, and business process to redesign, to help leaders, physicians and frontline staff respond to the changing health needs of Richmond residents, and make their experiences with all aspects of the local health care system as seamless as possible. Prior to taking on her Richmond role, Jennifer served as Vice-President, Strategic Planning, Transformation Support and Innovation for the Provincial Health Services Authority (PHSA). She also led PHSA’s imPROVE program, which applied ‘lean thinking’ to a healthcare environment.

Jennifer has won numerous executive, innovation, and leadership awards. She has published research papers, participated on peer review committees for the Canadian Institute for Health Research, lectured for the UBC Sauder School of Business Executive MBA in healthcare program, and has presented at numerous national and international conferences. She also serves on the Lower Mainland Chapter of the Canadian College of Health Service Executives. She holds a Bachelor of Science in Occupational Therapy and a Masters of Business Administration.

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