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Using Design Thinking to Scale Telemedicine: OTN’s Enhanced Access to Primary Care Initiative

The Conference Board of Canada, April 12, 2018
Recorded Webinar
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Telemedicine brings great value to patients by increasing access to healthcare and providing the tools to support more effective self-management of chronic diseases. Under the leadership of the Ontario Telemedicine Network (OTN), Ontario has developed one of the largest and most comprehensive telemedicine platforms in the world. While telemedicine growth over the past decade has been strong, scale remains elusive due to the lack of natural business models. The Enhanced Access to Primary Care initiative that OTN is rolling out in collaboration with its partners, has been designed to create conditions for mainstreaming virtual primary care in a sustainable manner.

Webinar Highlights

During this webinar, Payam Pakravan, Vice-President of Strategy and Analytics at OTN, will outline some of the key design considerations that have been used for this initiative, and share early learnings about the requisites for scale.

About Payam

Over the past decade, Payam Pakravan has held progressively more senior roles in health care system transformation initiatives in Ontario, with the Ministry of Finance, the Ministry of Health and Long-Term Care, eHealth Ontario, and now the Ontario Telemedicine Network. At OTN, Payam oversees strategic planning, policy and partnerships, analytics and government relations. In addition, Payam leads a Business Consulting team that partners with health system senior leaders to develop strategies to better integrate telemedicine in their organizations.

Payam holds Honors and Masters degrees in Commerce from the University of Melbourne, and a Master of Economics from the University of Toronto.

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During this webinar, Payam Pakravan, Vice-President of Strategy and Analytics at OTN, will outline some of the key design considerations that have been used for this initiative, and share early learnings about the requisites for scale.

About Payam

Photo of Payam PakravanOver the past decade, Payam Pakravan has held progressively more senior roles in health care system transformation initiatives in Ontario, with the Ministry of Finance, the Ministry of Health and Long-Term Care, eHealth Ontario, and now the Ontario Telemedicine Network. At OTN, Payam oversees strategic planning, policy and partnerships, analytics and government relations. In addition, Payam leads a Business Consulting team that partners with health system senior leaders to develop strategies to better integrate telemedicine in their organizations.

Payam holds Honors and Masters degrees in Commerce from the University of Melbourne, and a Master of Economics from the University of Toronto.

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