Pandemic Operations - TELUS Shares Pandemic Management Processes and Playbook

The Conference Board of Canada, April 14, 2020
Recorded Webinar
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With over 73 thousand employees in 20 countries, TELUS has many reasons to prioritize responsible pandemic management. In this recorded webinar, Michael R. Galin, Director of Risk Management at TELUS, will explain how the company protects its employees, its customers, and its business. He will open the playbook (literally) and share the pandemic strategies that TELUS uses today, and continues to evolve for tomorrow.

Webinar Highlights

About Michael

Getting his start in risk management on an emergency response team, Michael R. Galin went on to lead various enterprise-wide and international programs combining business continuity, corporate security, risk assessment, pandemic planning and incident management. He holds multiple certifications in business continuity, information systems control, and audit.

Michael now serves as Director of Risk Management at TELUS, overseeing the Corporate Business Continuity Office and the emergency operations centre. An authority on continuity and security programs, Michael has managed corporate responses and recovery plans for crises and major events including Y2K, 9/11, blackouts, ice storms, wildfires, infectious disease outbreaks, and G8/G20 summits. As a thought leader, he has authored numerous articles on related topics and has spoken at several conferences and seminars, including twice at the World Conference on Disaster Management. In 2016, Michael was named by Insurance Business Canada as one of Canada’s “Leading Risk Managers”.

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