Webinars

Join our webinars and access key lessons fast. Webinars put you in contact with thought leaders.

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FAQs


Joining a Webinar

Step 1

Click on the link provided to join the webinar. If you receive an error message copy and paste the link into your browser. If the password doesn’t work, type it in—copy and paste doesn’t work.

Step 2

You will be asked to enter your name and email address. The WebEx application will open in a separate window and you will be able to see the presenter’s slides.

Step 3

Connect to the audio. Once you sign into the web portion a box will pop up on your screen with the call-in phone number or the option to join using your computer speakers. Your phone line will be muted automatically as to eliminate any background noise.
A few days before the webinar we suggest you test the software to ensure you can connect


Interacting During the Webinar

Step 1

You will hear the webinar moderator periodically count down until the webinar begins.

Step 2

There is a chat panel on the righthand side of the screen once you have logged in. You can enter your questions as you think of them or save them until the Q&A. You can also “raise your hand” by clicking on the grey hand button and the moderator will unmute your phone line and you can ask your question directly to the presenter.

Step 3

There will be a customer satisfaction poll that will run at the end of the webinar so please add in your comments.


Common Issues

Password

You cannot copy and paste the webinar password as an extra space will be added to the end without being obvious which will result in an error. Please type out the password you were given.

Audio

You need to connect for the audio either over your computer speakers (VoIP) or by dialing in over the telephone.

Firewalls

If your organization’s firewall prevents accessing WebEx, you can dial in over the phone for the audio and follow along with the slides that are sent in the morning of the webinar.