Better Workplace Conference 2019

September 30–October 2
Whistler Conference Centre

Leadership. Well-Being. Safety.

Conference Overview

Employees who are engaged get a sense of passion, joy, and reward from coming to work. Does your staff come to work every day because they have to? Create a better workplace and turn your “must come to work” employees into “want to come to work” employees.

Join us on September 30 to October 2, 2019, in Whistler, B.C. This is Canada’s foremost event dedicated to building Better Workplaces for the future.

Agenda

September 30October 1 October 2

Click on blue titles to read session details.

September 30

1:00 pm

Workshop 1
The Working Mind: Employee Session

When you train people to recognize changes in their own mental health, they become more resilient and can continue to perform at their best in the workplace.

The Working Mind* is an evidence-based training program designed to promote mental health and reduce stigma in the workplace. The course includes a self-assessment tool, healthy coping strategies, and contact-based education that teaches participants to:

  • Use a continuum to recognize changes in their own mental health and that of others.
  • Learn and apply skills to improve coping and resiliency.
  • Reduce both public and self-stigma.
  • Be a willing member of a supportive workplace.

Employees who take this training have shown increased resiliency, decreased stigmatizing attitudes, and improved mental health and well-being.

Take control of your own mental health! Get certified in The Working Mind at the Better Workplace Conference.

Participants will receive a certificate of participation that references course learnings and highlights the importance of reducing stigma in the workplace. Seating is extremely limited to ensure the best value for participants!

*The Working Mind is part of the Opening Minds initiative managed by the Mental Health Commission of Canada (MHCC).

Jacqueline M. Mann

Jacqueline M. Mann

Registered Clinical Counsellor

Sponsored by:

1:00 pm

Workshop 2
Operationalizing Workplace Mental Health: Strategy to Action

Workshop Full

Become a more confident supporter of psychological safety and better address mental health in the workplace.

In this session we will define how to measure workplace mental health and dig into common pain points, challenges, and opportunities that organizations face. You’ll learn how to create an atmosphere where employees feel safe and how to support both healthy employees and those who need help.

This session will:

  • strengthen your ability to discuss mental health with employees
  • help you understand what to do when an employee needs help
  • build your coaching and leadership tools to support a mentally healthy workplace
  • develop your coping skills and facilitate resiliency

HRPA CPD logoThis session is approved for 3.0 CPD hours by the Human Resources Professionals Association.

Bill Howatt

Dr. Bill Howatt

Chief of Research, Workforce Productivity
The Conference Board of Canada

1:00 pm

Workshop 3
The Feedback Friendly Workplace

Workshop Full

Feedback promotes better awareness, which leads to better choices and ultimately generates better results. And yet many of us don’t feel comfortable or confident giving feedback (or receiving it!). In this workshop you will:

  • Explore the role of feedback in driving performance and engagement in the workplace
  • Shift your mindset for giving, seeking and receiving feedback
  • Build your skills in providing specific, consistent feedback
  • Apply a simple, easy-to-remember model to practice giving positive or reinforcing feedback, and constructive or redirecting feedback
Nadine R

Nadine Ryan-Bannerman

Executive Coach
The Niagara Institute

October 1

7:45 a.m.

Registration and Continental Breakfast

8:15 a.m.

Welcoming Remarks from Presenting Partner

Bryan

Diane Bezdikian

SVP Plan Member Services
Canada Life

Bryan

Bryan Benjamin

Vice-President
The Conference Board of Canada

Sponsored by:

8:30 a.m.

Opening Remarks from the Co-Hosts

Charles Boyer

Charles Boyer

Senior Network Manager, Workplace Health
The Conference Board of Canada

Charles Boyer

Monika Slovinec D'Angelo

Director, Health, Healthcare and Wellbeing
The Conference Board of Canada

8:45 a.m.

Plenary Session 1
Ensuring Psychologically Safe Leadership

Make all your employees leaders in psychological safety and lead your workplace to a healthier future.

Employers are legally required to protect their employees. Learn how to apply the Psychologically Safe Leader Assessment* to align with the National Standard** and protect your team in a cost-effective way.

*The Psychologically Safe Leader Assessment is a free resource to help workplace leaders evaluate their psychological health and safety strategies.

**The National Standard of Canada for Psychological Health and Safety in the Workplace is a set of voluntary guidelines, tools, and resources intended to guide organizations in promoting mental health and preventing psychological harm at work.

	
Mary-Ann Baynton

Mary Ann Baynton

Program Director
Great-West Life Centre for Mental Health in the Workplace

Sponsored by:

9:30 a.m.

Why Stories?

Why do we need stories in the workplace? Is this just a woo-woo idea? Doug will kick off with powerful examples that show why stories work, how they work, and how they can make a difference in your organization.

	
Doug Keeley

Doug Keeley

CEO and Chief Storyteller,
STORIES RULE!

9:45 a.m.

Plenary Session 2
Creating a Better Workplace Culture for Your Future Leaders

As organizations evaluate how to build a workplace culture that motivates, engages and develops a diverse workforce, it is important to consider what future leaders expect and desire from employers.

The workforce is comprised of five generations (Traditionalist, Baby Boomer, Gen X, Millennial and Gen Z). Each of these cohorts possesses unique identities that translate into different behaviours and expectations in the workplace. It is important for leaders to be able to tap into the values and expectations of each generation in order to increase levels of engagement. Higher levels of engagement result in greater employee wellness, team collaboration and retention.

This interactive 60 minute presentation explores how generational identities translate into behaviours as they relate to three organizational factors – loyalty, authority and work styles - with a particular focus on younger employees. Canadian research on Gen Zs will be shared, comparing and contrasting differences with Millennials. We will emphasize strengths that younger generations bring to the workplace and areas for support and development as you build future leaders pipeline.

A model of organizational engagement will be provided to use to evaluate your current talent and leadership practices. The session will wrap up with tips to engage younger employees.

At the end of this session, participants will be able to:

  • State the values and expectations of Gen Zs within the context of a multigenerational workforce
  • Define how Millennials and Gen Zs are different
  • State the areas of strength and support required for future leaders
  • Explain how generational identities translate into behaviours in the workplace
  • Identify how leaders are pivotal in creating engagement
  • Apply engagement tips
Giselle Kovary

Giselle Kovary

President and Co-Founder
n-gen People Performance Inc.

10:30 a.m.

Wellness Stretch

Join the Curtis Health Team for a brief, fun, easy to follow, 3 minute activity break to pick up your energy and make you smile.

Sponsored by:

Curtis Health

10:30 a.m.

Networking Break

11:00 a.m.

Concurrent Sessions—Set A (please select one)
A1—Mental Health in the Workplace: Effective Strategies to Promote Psychological Safety
A2—Taking Action to Improve Employee Financial Wellness

Session A1

Mental Health in the Workplace: Effective Strategies to Promote Psychological Safety

Gain practical insights to address mental health in your workplace and better protect both your employees and your bottom line.

It is well-recognized that employees’ mental health problems have major personal implications, but such problems can also negatively influence the workplace and even reduce company profitability.

This presentation examines efforts by the Mental Health Commission of Canada’s Opening Minds* initiatives to help participants understand and address the critical social and economic challenges associated with mental health. The results from a decade of these initiatives will be presented, including an overview of programs, evidence that has been collected, and insights into practical strategies that can be used to support mental health in the workplace.

*Opening Minds is the largest systematic effort in Canadian history focused on reducing stigma related to mental illness.

Moderator

Jennifer Richardson

Jennifer Richardson

Director, Corporate Health, Safety & Environment,
Royal Canadian Mint

Keith Dobson

Dr. Keith Dobson

Professor, Clinical Psychology
University of Calgary

Leah Jerhoff

Leah Jerhoff

Manager, Benefits, Payroll and Wellbeing
Inter Pipeline Ltd.

Session A2

Taking Action to Improve Employee Financial Wellness

Financial issues are one of the most frequently reported causes of stress. More than ever, employees are looking to their employers to help with financial wellness.

This session explores Excellence Canada’s new Financial Wellness Standard* and the unique position organizations are in to provide this support. Learn about recent research compelling organizations to act, and hear one employer’s experience integrating financial wellness into their health strategy and what it meant for their company

*Excellence Canada’s new Financial Wellness Standard is the first of its kind in Canada and is supported by Governor-General Julie Payette.

Moderator

Marcel Qualizza

Marcel Qualizza

Assistant Director, Human Resource Strategies,
BC Pension Corporation

Panelist

Marcel Qualizza

Karen Jackson

Senior Advisor, Healthy Workplace Strategies,
Excellence Canada

Erin Dick

Erin Dick

Organizational Excellence Advisor, Excellence Canada

Doretta Thompson

Doretta Thompson

Financial Literacy Leader, Chartered Professional Accountants of Canada

12:00 p.m.

Networking Lunch

1:00 p.m.

Concurrent Sessions—Set B (please select one)
B1—Improve Employee Access to High-Quality Healthcare with Telemedicine
B2—PTSD: Impact On the Workplace

Session B1

Improve Employee Access to High-Quality Healthcare with Telemedicine

In a recent survey, more than 84 per cent of employees agreed that their employers should be responsible for supporting the health of their workforce. Are you on board? Hear about leading Canadian employers that are addressing this issue by using telemedicine services. With a focus on convenient, high-quality support, telemedicine enables employees and their family members to achieve better health and helps employers improve employee satisfaction and increase workforce productivity.

Sponsored by:

Teleadoc

Moderator

Lyne Wilson

Lyne Wilson

Assistant Vice-President, Talent Management,
NAV CANADA

Panelists

Darren Reynolds

Darren Reynolds

Senior Vice President, Teladoc Health

Hanif Jamal

Hanif Jamal

Canadian Medical Director, Teladoc Health

Dave Angus

Dave Angus

President, Johnston Group

PTSD: Impact On the Workplace

Post-traumatic stress disorder (PTSD) is often linked to combat and first-responder occupations. You might not think of your coworkers as prime candidates for PTSD-related symptoms, but they may be.

Understand the symptoms and signs of PTSD and get a strong grasp on its workplace impacts as well as proven solutions and supports.

Safety is an integral piece of the employee experience. Gain new perspective on PTSD and make the workplace psychologically safe for your employees.

Moderator

Lyne Brun

Lyne Brun

Supervisor, Health and Wellness,
Nova Scotia Power

Giselle Kovary

Dr. Craig Gosse

Occupational Psychiatrist and Chief of Occupational Psychiatry
Homewood Health

2:00 p.m.

Networking Break

2:30 p.m.

Stories To Fuel Leadership

In his second session, Doug will show the power of using stories as a leader to engage people and create powerful connections with them.

	
Doug Keeley

Doug Keeley

CEO and Chief Storyteller,
STORIES RULE!

2:45 p.m.

Plenary Session 3
See Something. Say Something.

Candace Carnahan believes that safety is an attitude, a state of mind, and a way of life. At the Better Workplace Conference, she will share her conviction that having the courage to care by standing up for others is a transformational concept. In other words, if you see something, say something!

Drawing on her 19 years of experience in the safety industry, Candace will expose some of the roadblocks to safety and how to dismantle them:

  • We have the tools—why aren’t we using them?
  • We know the rules—why don’t we follow them?
  • We know the procedures—why won’t we practice them?

Speaking up isn’t easy, and peer pressure in our workplaces can cause us to remain silent. Candace encourages her audience to tap into their “courage to care” and act on it, realizing that every day we have the capacity to change a life—or maybe even save one.

As you listen to Candace’s powerful, personal story about workplace injuries, reflect on your own organization’s position on safety and feel empowered to improve it.

	
Candace Carnahan

Candace Carnahan

Motivational Speaking Inc.

3:15 p.m.

Wellness Stretch

Relieve muscle tightness and tension from sitting all day with this relaxing stretch break.

Sponsored by:

Curtis Health

3:20 p.m.

Plenary Session 4
The Five-Question Leader

Managers and leaders often find themselves stuck in three vicious circles.

  • They are frustrated by teams that have become overly dependent on them.
  • They are overwhelmed by the amount of work they have to do.
  • They are disconnected from their own “great work”—the work that has impact and meaning.

Does this sound familiar?

Breaking out of those circles is simpler than you think. Mastering five essential questions can help managers and leaders increase their focus, courage, and resilience to have more impact in the work they do.

In this practical, interactive, and engaging keynote, participants will:

  • Discover the three vicious circles that keep managers and their teams stuck.
  • Learn the five core questions they need to ask so they (and those they lead) can focus on the work that matters.
  • Get three quick-to-master techniques for asking a question well. (It’s harder than it sounds!)
  • Find the best coaching question in the world. (It’s just three words long.)
  • Understand how to apply the New Habit Formula to convert insights into new and sustainable behaviours.

Michael Bungay Stanier

Founder and Chief Executive Officer,
Box of Crayons

4:30 p.m.

Stories To Fuel Culture

Modern business are the first human tribes to not use stories intentionally. Doug will show how to use stories as the glue that binds your culture.

	
Doug Keeley

Doug Keeley

CEO and Chief Storyteller,
STORIES RULE!

4:45 p.m.

Closing Remarks from the Co-Hosts

Charles Boyer

Charles Boyer

Senior Network Manager, Workplace Health
The Conference Board of Canada

Charles Boyer

Monika Slovinec D'Angelo

Director, Health, Healthcare and Wellbeing
The Conference Board of Canada

5:00 p.m.

Networking Reception

Good people. Good food. Great connections. Don’t spend the week talking only business. We’ve put together a menu with the Whistler Conference Centre’s chefs that’s sure to get you talking. Really get to know your fellow delegates and the exhibitors by sharing in food and drink.

Using fresh, locally grown ingredients, the Whistler Conference Centre’s menus are designed to be both innovative and sustainable. Feed your body. Fuel your mind. Grow your network.

Sponsored by:

October 2

7:30 a.m.

Continental Breakfast

8:00 a.m.

Opening Remarks from the Co-Hosts

Charles Boyer

Charles Boyer

Senior Network Manager, Workplace Health
The Conference Board of Canada

Charles Boyer

Monika Slovinec D’Angelo

Director, Health, Healthcare and Wellbeing
The Conference Board of Canada

8:15 a.m.

Putting Stories To Work

Doug will kick off the day with some of his favorite stories to engage and inspire and share practical ideas on how to collect stories and put them to work.

	
Doug Keeley

Doug Keeley

CEO and Chief Storyteller,
STORIES RULE!

8:25 a.m.

Plenary Session 5
TD Presents The Walrus Talks Inclusion

The Better Workplace Conference is proud to be hosting The Walrus Talks* Inclusion—a rare opportunity for attendees to be included in the conversation as five industry experts explore the theme of inclusion and discuss how employers can create a better workplace of the future for people with disabilities. We are confident this session will resonate with all participants, as speakers were carefully chosen to reflect a range of experiences and viewpoints.

Learn how to focus on moving and removing barriers in the workplace so that employees can work to their full potential. The Walrus Talks Inclusion will leave you thinking “I’ve never thought of it that way!”

*The Walrus Talks is a national series of events about Canada and its place in the world. Each event is intended to provoke new thinking and spark conversation on matters vital to Canadians. Through TheReady Commitment, TD Bank Group is The Walrus's national inclusion partner, supporting conversations that will lead to a more inclusive tomorrow.

Sponsored by:

Host

	
Shelly Ambrose

Shelley Ambrose

Executive Director, The Walrus

Panelist

	
Lekan Olawoye

Lekan Olawoye

CEO and Founder
Talent X

Panelist

	
Rich Donovan

Rich Donovan

CEO, the Return on Disability Group, author of Unleash Different

Panelist

	
Kim Samuel

Kim Samuel

Founder, Samuel Centre for Social Connectedness

Panelist

	
Deborah Saucier

Deborah Saucier

President, Vancouver Island University

Panelist

	
Queenie Choo

Queenie Choo

CEO S.U.C.C.E.S.S.

9:15 a.m.

Networking Break

9:45 a.m.

Plenary Session 6
Workplace Well-being: Moving from Strategies to Experiences

The building blocks and foundations of a healthy workplace strategy cannot be overlooked. Organizations need commitment from senior leadership; they need a plan; they need to implement and manage initiatives; and they need to measure results.

You may have thought about all the pieces of your healthy workplace strategy, but have you considered your employee experience and how it may affect the outcomes of your strategy? What is the experience of employees with onboarding, charting their careers, and departing your organization? How is their mental health and well-being?

Drawing from real-life experiences of members of the Council on Workplace Health and Wellness, Dr. Bill Howatt will teach you to prioritize mental health and well-being in your organization to enhance the employee experience. Join the discussion and learn how to ensure your wellness strategies will have the greatest impact on employees.

Bill Howatt

Dr. Bill Howatt

Chief of Research, Workforce Productivity
The Conference Board of Canada

10:30 a.m.

Wellness Stretch

A quick stretch break led by Curtis Health will keep you energized for the day.

Sponsored by:

Curtis Health

10:35 a.m.

Plenary Session 7
The Power of Perception: Building a Breakthrough Mindset

When it comes to change, the reason we often get stuck or disengaged is how we perceive change.

If we can’t see where we need to go, what are our chances of getting there? If your team or members can’t see where you’re going, what are the chances they will get on board?

Learn how to adopt mental readiness for change and break through the barriers that prevent you from pursuing big goals.

Howatt

Warren Macdonald

Change Coach and Motivational Speaker

11:30 a.m.

Stories Rule!

Doug will close with a few favourite stories to send us off inspired and focused on making stories rule in our workplaces.

	
Doug Keeley

Doug Keeley

CEO and Chief Storyteller,
STORIES RULE!

11:45 a.m.

Closing Remarks

Bryan

Bryan Benjamin

Vice-President
The Conference Board of Canada

12:00 p.m.

Conference Adjourns

September 30October 1 October 2

HRPA CPD logoThis event is approved for 10.0 total CPD hours by the Human Resources Professionals Association (October 1 = 6.5 hours; October 2 = 3.5 hours).

Tickets

Conference

$1,295

Register

Workshop*

Optional pre-conference Workshops are available to Conference attendees only.


$295

Request

*Limited spaces available. Reserve your spot now.

Trail hiking in a temperate forest

Photo: Tourism Whistler/Justa Jeskova

Who’s Speaking?

Candace Carnahan

Candace Carnahan

Motivational Speaker Inc.

Rich Donovan

Rich Donovan

CEO, the Return on Disability Group, author of Unleash Different

Dave Angus

Dave Angus

President, Johnston Group

Kim Samuel

Kim Samuel

Founder, Samuel Centre for Social Connectedness

Nadine Ryan-Bannerman

Nadine Ryan-Bannerman

Executive Coach
The Niagara Institute

Rich Donovan

Lekan Olawoye

CEO and Founder, Talent X

Other Speakers

Benefits of Attending

Network with wellness professionals at the top tiers of their organizations at this event. The Council of Workplace Health and Wellness includes members from some of the biggest organizations in Canada, including TELUS, Loblaws, Air Canada, Fraser Health, WorkSafeBC, Government of Canada and more. Let’s build a path forward together.

Testimonial

”You guys nailed it this year with the content. What I loved most was that creating a better workplace became about the employee experience as opposed to just managing claims and disability. It was incredibly inspiring and uplifting—thank you!”

2018 Better Workplace Conference Attendee

Live Streaming Session

Can’t make it to Whistler? Join us live.

LIVE Session:
The Five-Question Leader

October 1, 2019 at 3:20 p.m. PST

Join Michael Bungay Stanier, Founder and Chief Executive Officer of Box of Crayons, live at Better Workplace Conference. Michael will share how leaders find themselves in three vicious circles.

  • They are frustrated by teams that have become overly dependent on them.
  • They are overwhelmed by the amount of work they have to do.
  • They are disconnected from their own “great work”—the work that has impact and meaning.

Using Michael’s strategies you’ll be able to break out of these circles.

LIVE Session: TD Presents The Walrus Talks Inclusion

October 2, 2019 at 8:25 a.m. PST

TD will be presenting The Walrus Talks Inclusion, during this live session five industry experts will be focusing on how employers can create a better workplace of the future for people with disabilities.

Learn how to focus on moving and removing barriers in the workplace so that employees can work to their full potential.

Price: $300

Register





Available FREE only to Better Workplace Conference attendees

We are offering the Leadership—Well-Being—Safety: Working together to enhance psychological safety webinar for free to Better Workplace Conference attendees. This webinar will feature two organizations (Fraser Health and The City of Calgary) who have developed roadmaps and action plans to lead a mentally healthy workplace. They will share tangible ways to operationalize workplace mental health.

One Conference. Three Great Experiences.

Your story doesn’t end with the closing remarks. Strengthen the connections you made at the conference with some adventure, exploring, or relaxation. See below for The Better Workplace Conference’s extracurricular events on October 2. Please note, each experience is three hours long and will be at your own expense. These tours will begin at approximately 1:00 p.m. on October 2. We recommend grabbing a bite to eat prior to arriving for your experience. If you are interested in one of these experiences, please ensure you book prior to September 13.

Speech bubble icon with three dots inside

Go Take a Hike


Waterfall Explorer Tour

Good leaders know when to follow. In this case, follow your guide on a hike to discover breathtaking waterfalls and spectacular scenery. Lace your boots tight, grab your camera, and come gather stories to bring home.

Please ensure you appropriately dress for the weather. Transportation will be provided from The Westin Resort and Spa. Please arrive 15 minutes before departure.

Piece of paper icon with two lines

Fly Through the Trees

Ziptrek Bear Tour

Safety doesn’t have to be boring—strap in for an exhilarating zipline adventure. Zip through an old-growth rainforest on five lines connected by suspension bridges, boardwalks, and trails. Helmets and harnesses are provided, and absolutely mandatory. You can even rent a helmet-mounted GoPro to prove to your team how brave you are.

Please ensure you appropriately dress for the weather. Transportation will be provided from The Westin Resort and Spa. Please arrive 15 minutes before departure.

Icon of a pair of headphones

Take Care of Yourself

Scandinave Spa

Please ensure you bring your bathing suit and suitable footwear. Transportation is not included, but a short taxi ride will get you there. Please see the front desk at The Westin Resort and Spa for assistance.

Sponsors



Presenting Partner

Canada Life

Sponsors

Marketing Sponsors

Exhibit Sponsors

Dialogue  

Location

Photo: Joern Rohde/insight-photography.com

Conference Venue

Whistler Conference Centre
4010 Whistler Way
Whistler, BC, V8E 1J2

Hotel and Accommodations

The Westin Resort & Spa, Whistler
4090 Whistler Way
Whistler, BC, V8E 1J3
(604) 905-5000

Conference fees don’t include accommodations. Please contact the hotel directly at 1 888-634-5577 for reservations or reserve your room online. Be sure to mention The Conference Board of Canada: Better Workplace Conference 2019 to receive the preferred rate of $189.00. The cut-off for reservations within the room block is August 30, 2019. Cancellations made 30 days or less prior to arrival are non-refundable.

Shuttle Service

Currently our complimentary shuttle service from the Vancouver Airport to the Westin Resort and Spa in Whistler is now closed. Please click here to make alternative accommodation at your own expense.
The trip is approximately 2.5 hours and includes a 15-minute rest stop roughly halfway there, with access to washrooms and refreshments.


Our Shuttle Service Times

September 30

Vancouver International Airport
TO
The Westin Resort and Spa

  • 9:30 a.m.
  • 3:00 p.m.

October 2

The Westin Resort and Spa
TO
Vancouver International Airport

  • 1:15 p.m.
  • 3:15 p.m.
  • 5:00 p.m. - SOLD OUT

October 3

The Westin Resort and Spa
TO
Vancouver International Airport

  • 9:00 a.m.

At the airport, your driver will have a sign displaying “The Better Workplace Conference.” The shuttle driver will meet all registered delegates 15 minutes prior to shuttle departure time at the Domestic Flights terminal baggage carousel. If you have any trouble finding your driver, contact Luxury Transport Inc. directly at 604-522-8484. Please be aware that the shuttles will wait a maximum of 5 minutes after the scheduled departure time prior to departing. Should a delegate miss their scheduled shuttle time, please visit the YVR Skylynx desk to make alternate arrangements.

If these scheduled times do not meet your needs, please explore other available transportation options at your expense.

Photo: Tourism Whistler/Mike Crane

Program or Registration Questions?

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Where insights meet impact.

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© Copyright 2019 The Conference Board of Canada*
255 Smyth Road, Ottawa ON K1H 8M7 Canada
*Incorporated as AERIC Inc. Agreement No. 40063028


The details of this event are subject to change. Please revisit this page periodically for updated information.