Join Janet for this webinar to learn the fundamentals of how to build a customer-centric culture. During this webinar, Janet LeBlanc will discuss:
- What it means to be customer centric
- How to achieve strategic alignment for customer experience strategies
- The role of the senior leader in creating a customer centric culture
- Using customer insights to drive change
- Engaging employees to deliver the ideal customer experience
- Accelerating the pace of change through measurement and rewards
Janet LeBlanc is an award-winning business strategist, keynote speaker and recognized authority in customer value and experience management. As president of Janet LeBlanc + Associates, she coaches senior leaders on how to use customer-centric strategies to drive business results. Janet helps Fortune 100 companies and public sector institutions to overcome silo-based obstacles, connect with client perspectives, and collaborate on how to deliver the ideal Branded Customer Experience®.
Janet received a Stevie Award for Women in Business (Best Executive) and was named to the prestigious position of Customer Champion, joining a world-wide community of top-level executives who are the voice of the customer in their organization and whose efforts help tie customer strategies to bottom-line results. Janet is a Trudeau Medal winner, the highest honour of distinction given by the Telfer School of Management to its alumni. She holds a Masters of Business Administration and was a sessional professor of marketing for 10 years at the graduate and undergraduate level.
Janet is an accomplished guest speaker and a regular contributing writer for major media publications. She is Chair of the Board of Directors for the YMCA-YWCA National Capital Region and Chair of its Strategic Transformation Committee.