Bridging the Gaps: How to Transfer Knowledge in Today's Multigenerational Workplace

The Conference Board, Inc., 66 pages, July 18, 2008
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This report/guide discusses the dynamics of knowledge transfer and explains how to apply any of 15 methods for facilitating the flow of information and insight from those who have it to those who need it.

Document Highlights

Even as the baby boom generation approaches retirement, most companies still have no plan for transferring knowledge. Even fewer factor generational challenges into business strategy. The Conference Board tackles knowledge retention in Bridging the Gaps: How to Transfer Knowledge in Today's Multigenerational Workplace. This report/guide discusses the dynamics of knowledge transfer and explains how to apply any of 15 methods for facilitating the flow of information and insight from those who have it to those who need it. Bridging the Gaps is based on a review of generational learning research and on knowledge transfer applications conducted by members of The Conference Board Research Working Group on Multigenerational Knowledge Transfer.

Table of Contents

Introduction

Part I: The Art and Practice of Knowledge Transfer

  • In Knowledge Transfer, Age Matters
  • Making the Business Case for Knowledge Transfer
  • What We Learned
  • A Look Forward
  • Conclusion

Part II: Guide to Knowledge Transfer Methods

  • How to Select a Knowledge Transfer Method
  • Selection Method 1: By User Needs
  • Selection Method 2: By Context and Type of Knowledge
  • Selection Method 3: By Level of Experience

Knowledge Transfer Methods

  • Action Review
  • Blogs
  • Communities of Practice (CoPs)
  • Instant Messaging
  • Knowledge Capture
  • Knowledge Elicitation
  • Knowledge Distillation
  • Knowledge Self-Capture
  • Leadership Training Workshop
  • Mentoring
  • Peer Assist
  • Podcast
  • Retrospect
  • Storytelling
  • Wikis

Appendix 1: Company Examples

Appendix 2: Glossary

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