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Public Sector HR:
The Future of Work.

Feb 26 - Feb 27

Work will change a lot in the coming years.
HR is on the front line.



Days Hours Minutes Seconds

Conference Overview

Everyone’s talking about the future of work…
We are living and working in times of increasing uncertainty, change and technological disruption. And nowhere is this impact felt more than in the workplace as AI, machine learning, robotics, data and analytics transform the who, what, how and where of work. And this won’t be neatly confined to a specific sector or function, it is impacting everyone, everywhere.
…but who really knows what the future holds…


February 26 February 27

February 26

7:45 a.m.

Registration and Continental Breakfast

8:15 a.m.

Welcoming Remarks

Opening Remarks from the Emcees

8:30 a.m.

Session 1
Rethinking Public Sector HR for the Future

In 2017 The Conference Board of Canada in partnership with Aon Hewitt published a report identifying the top concerns of HR leaders in the public sector. The issues top of mind for these senior leaders included:

  • Developing managers and leaders for tomorrow.
  • Building an optimum workforce in a period of demographic change.
  • Redesigning the organization for adaptability and flexibility.
  • Redefining the employee experience.
  • Building an inclusive and diverse workforce and culture.
  • In this session the President of the Public Service Commission and the Chief Human Resources Officer of Government of Canada will reflect on these and their own vision for the future.

    9:15 a.m.

    Session 2
    Canada Beyond 150 Perspective on The Future of Work

    As part of Canada Beyond 150, a nine-person interdepartmental team looked at the changing nature of work: how automation, telepresence, aging, identity, and capital and asset formation can lead to prosperity and social inclusion.

    They considered the traits, tools, places, and composition of work; how we find work; how we develop skills in a digital age; the nature of firms; and the character of the social contract.

    Three of the authors of the report will share their findings and invite you to explore the future of your workforce.

    10:00 a.m.

    Networking Break

    10:30 a.m.

    Session 3
    Preparing for the Future of Work: Perspectives on the Role of HR and Improving the Employee Experience

    In this session, Nathalie Kachulis will share how HR at the Canada Revenue Agency is taking a leadership role to help the Agency understand and prepare for the future of work. A number of systemic trends will converge to impact the very nature of work; understanding how the organization’s work, workforce and workplace is likely to change is a critical prerequisite to planning for HR transformation.

    While there are still many unknowns, one thing is clear - employee experience expectations are changing. Employees are increasingly expecting a friction-less consumer-grade experience at work and HR will have a pivotal role in creating a purpose-filled, empathy-driven experience across the employee journey. There is an opportunity to transform how employees digitally engage when they need support from HR or other functions across all the varying antiquated systems, tools and processes, so that employees spend less time on menial tasks and more time on meaningful work. Sunita Khatri will discuss how the right enabling technology can improve how services are delivered to employees during those everyday interactions with HR and other departments but also during those critical moments that matter.

    11:15 a.m.

    Session 4
    There Are No Facts About the Future-Taking a Sideways Glance at the Future of Work

    What are we really thinking about when we talk about the future of work? How do we generate ideas about what the future will look like? And how accurate have our past predictions been?

    In this lively session, Robert Beeraj will cast a skeptical and humorous eye on some of the more notable predictions about the future of work - the ones that didn't come true. In doing so he will encourage you to think a bit more critically about some of the predictions we are currently hearing. You'll be entertained, enlightened and a little bit better prepared to create and realise your own vision of the future of your work.

    12:00 p.m.

    Networking Luncheon

    1:00 p.m.

    Session 5
    Technology for the Changing World of Work

    The world of work is transforming and HR is at the forefront of this change. Cloud technology, access to data, and predictive technologies have altered what employees expect from their employers, and organizations are challenged to meet these new expectations.

    In this session, Strategic Communications Director, James Arsenault will share how these forces are shaping the changing workplace, and how human capital management (HCM) technology can help organizations support this transformation and deliver a next-gen employee experience.

    You will hear how Dayforce, Ceridian's flagship HCM solution, has helped customers navigate the shift in work as we know it and drive a culture of innovation and performance at their organizations.

    1:45 p.m.

    Session 6
    Driving Innovation in the Future of Work

    While no one quite knows what the future of work will precisely look like, few doubt that the ability to innovate will be a core competency of successful organizations. And that's as true of the public and private sectors.

    In this session, you will hear how one organization has focussed on innovation and the development of great employee experiences that will drive success now and in the future.

    2:30 p.m.

    Refreshment Break

    2:45 p.m.

    Session 7
    Skills and Development for the Future of Work

    Two questions are central to success in the future workplace—what skills will I need and how will I acquire them. This is as true for the employer as it is for the employee.

    In this session, you will hear from two individuals well placed to answer these questions.

    Marc Delisle has completed an evidence-based research to find out which skills and abilities will allow knowledge workers to thrive in the age of automation—with some surprising results.

    As Commander of the Canadian Defence Academy Luc Cassivi has a unique perspective on skills development for the future.

    3:30 p.m.

    Session 8
    Be Bold and Chart Your Course: Reimagining the Future of Work

    Join Ruth and Steve in a "story telling" session with tangible examples of how to systematically engage an entire organization in reimagining the future of work.

    • Who we are and why this story can be your story.
    • Charting your course: using strategy as a compass.
    • Invitation to journey: like-minded people with a greater purpose and mission.
    • Be Bold: start declaring how you will proceed.
    • Catalysts and Campfires: starting brushfires (the fire within) across the organization.
    • Reimagine: don't change people, engage people to change everything.
    • Gerry McGuire and manifesto's: the most responsible people.
    • Transition with Intention
    • Things don't happen quickly, until they do...

    4:15 p.m.

    Closing Remarks from the Emcees

    4:30 p.m.

    Day 1 Adjourns

    February 27

    8:00 a.m.

    Continental Breakfast

    8:30 a.m.

    Opening Remarks from the Emcees

    8:45 a.m.

    Session 9
    Conference Board Research on the Changing Workplace

    Jane Cooper is a lead researcher on a new research series from The Conference Board of Canada.

    The Transforming the Way Canadians Work series explores the interplay between changes in the built environment, the nature of work, and organizational culture.

    How do changes in workspaces and workplaces impact organizational culture? How does organizational culture shape how workplace redesign is managed and experienced? How is it possible to know what success is given these complex dynamics?

    Jane will discuss how organizational leaders make sense of these dynamics and what that means for the future of work.

    9:00 a.m.

    Session 10
    Panel Session on Workplace Culture

    It's impossible to talk about the future of work without talking about culture. This wide-ranging conversation will explore issues such as the importance of culture, its impact on how it is changing along with demographics, the impact of digitization on culture and mental health.

    10:00 a.m.

    Networking Break

    10:30 a.m.

    Session 11
    From New to Now to Next: The City of Hamilton's Human Capital Analytics Journey

    While the future is never certain, HR executives and practitioners recognize that human capital analytics will play an increasingly important role in decision making and in predicting the future needs of the organization.

    This session will help you gain insight into the power of analytics and the contribution it can make to the organization through the story of one organization's evolution. This will cover issues such as:

    • Why analytics
    • Getting started with limited resources
    • The need for business acume
    • Getting the data right
    • Using the right tool for the job
    • Visualization and storytelling
    • Results delivered and lessons learned

    11:15 a.m.

    Session 12
    Putting it All Together: Culture, Agility, and Performance in the Future Workplace


    Long a pioneer in workplace transformation, MPAC has established themselves as leaders in innovation, technology and agility.

    This closing session will provide you with a high energy view into the future of work and how one organization's approach has allowed them to adapt swiftly to a changing environment.

    12:00 p.m.

    Closing Remarks from the Emcees

    12:15 p.m.

    Conference Adjourns

    February 26 February 27



    (SOLD OUT)

    Team of 2

    (SOLD OUT)

    Team of 4

    (SOLD OUT)

    Please email registrar@conferenceboard.ca to be waitlisted


    Jessica Holmes

    Robert D.Beeraj

    Director, Corporate HR Planning, Programs and System

    Patrick Borbey

    Patrick Borbey

    President Public Service Commission of Canada

    Gillian Brouse

    Gillian Brouse

    HR Strategy Change Lead The Bank of Canada

    Luc Cassivi

    Luc Cassivi

    Commander Canadian Defence Academy

    Nancy Chahwan

    Nancy Chahwan

    Chief Human Resources Officer
    The Government of Canada

    Jane Cooper

    Jane Cooper

    Senior Research Associate The Conference Board of Canada

    All Speakers 

    Benefits of Attending

    Join Canada’s top forum where public sector change leaders tell their stories and share their challenges.
    As we develop the agenda we will address issues such as how to:

    • assess alternative approaches to transformational change (such as: Agile, Design, Lean)
    • build leadership capacity for transformation
    • apply digital technologies to transform citizen relationships
    • design the digital workplace
    • create a flexible, energizing culture
    • use design thinking to transform government
    • use D&I and innovation in the public-sector setting
    • gain better understanding of the potential impact of blockchain technologies
    • implement lean service delivery and lean transformation
    • foster transparent leadership and culture
    • support employees through the stress and uncertainty of change
    • use digitization to break down silos and encourage collaboration
    • recognize the inevitability and value of failure



    Corporate Training_Learning For Performance


    Preferred Airline Partner

    Air Canada logo


    Conference Venue

    Shaw Centre
    55 Colonel By Dr
    Ottawa ON K1N 9J2

    Hotel Accommodations

    The Westin Ottawa
    Ottawa ON K1N 9H4

    Conference fees don't include accommodations. Please contact the hotel directly for reservations, and mention The Conference Board of Canada to receive the preferred rate of $199.00, available until Wednesday, January 30, 2019.

    Cancellation 48 hours prior to arrival with no penalty.

    Please be sure to book your accommodations before January 30. After this date, the hotel may not have rooms available, and if rooms are available, rates will be significantly higher. Ottawa will be very busy over our event dates due to several large city-wide events, so securing accommodations at a later date may be difficult.

    We are pleased to be partnering with Air Canada to offer 10% discounts on flex fares and up for the Public Sector HR 2019 conference.

    Simply add the code Z7KRK8G1 in the promotion box when you book your flight at www.aircanada.ca and the discounts will automatically calculate for you. Discounts also apply 7 days pre and post the event dates to provide more flexibility. Enjoy your flight.


    Program or Registration Questions?

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    Insights. Understanding. Impact.

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    © Copyright 2019 The Conference Board of Canada*
    255 Smyth Road, Ottawa ON K1H 8M7 Canada
    *Incorporated as AERIC Inc. Agreement No. 40063028

    The details of this event are subject to change. Please revisit this page periodically for updated information.