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The Stewardship of Public Sector Service Excellence

The City of Vaughan is one of the fastest growing municipalities in the Greater Toronto Area. Their vision is to be the City of Choice. How they will get there is outlined in their Service Excellence Strategy Map that is focused on delivering on council commitments, improving the citizen’s experience including service delivery, managing growth and operating more effectively and efficiently. This transformational journey will take time. It is complex, dynamic and requires stewardship, leadership and management while balancing current fiscal responsibilities and commitments. Given this context, the City of Vaughan embarked on a 6-month process to design and implement the development of a plan to sustain the momentum of their transformation journey, and build capacity and focus for the balance of the term of council. At the end of this process they achieved the following critical milestones: unanimous council approval of the Service Excellence Strategy, a shared mindset and commitment from the stewards of the Service Excellence Strategy, an organizational design and alignment of the City’s three-year budget with the priorities and goals of the strategic plan while keeping the tax rate in line with targets set by Council. The City is currently implementing the next phase of their transformation journey.

Live Webinar | February 2017 | The Conference Board of Canada

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Previous Webinars

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Leading for Diversity: Are You Missing the Bigger Picture?

It’s one thing to manage diversity, but too few leaders understand the importance of tapping into the diverse talent of their workforce to increase performance. Despite strong initiatives in diversity and inclusion, most companies find their leaders still struggle with creating the kind of environment in which all employees—regardless of their aspects of diversity—can contribute their best work and experience continuous growth. It’s not enough to simply seek and hire diverse talent; you must also be able to remove barriers to performance and position everyone for success. By operating from their own cultural norms, many leaders are not aware of how their own inherent thinking and perspectives influence the way they react and relate to others in ways that can be exclusionary. So what can be done? Join executive coach Palma Robinson as she explores diversity in the workplace, and the difference between being inclusive, and just ‘checking the boxes’. Palma will discuss why it’s imperative to capitalize on the complexity of problem solving in today’s business environment by having a team with diverse skills and capabilities as well as experiences. Palma will also explain why leaders must become more intentional with their reaction to workplace differences, and become more mindful of the 3 areas for developing individuals: Valuing their unique edge and understanding their hardwired personality Recognizing their potential for agile learning Evaluating current & past performance, including knowledge, and work experiences to date

Recorded Webinar | September 2016 | The Conference Board of Canada

Demystifying the Abrasive Leader: Finding the Path to Change

We've all dealt with them; the leader whose harsh interpersonal skills and rude behaviour compromises the integrity of the work environment. It's time to find a solution that will address this form of problem behaviour and eliminate potential risks to both employees and the organization. As the senior leader, or human resource professional, you're often the individual expected to address this conduct to provide employees with a safe workplace that encourages high performance. In this webinar, Sharone Bar-David will share the lessons she has learned from her one-on-one coaching of abrasive leaders and working with organizations that keep underestimating or ignoring the impact of their behaviour. You will discover what drives abrasive leaders to behave in the way they do and the organizational factors that enable and even encourage this behaviour. Sharone will also uncover the myths and fears that prevent decision makers from holding these managers accountable, and share highlights from the survey she conducted on this issue in collaboration with the HR Reporter Magazine and strategies for change.

Recorded Webinar | July 2016 | The Conference Board of Canada

Superbosses: Keys to Winning via Talent, Creativity, and Teams

Everyone is trying to crack the talent code, and after ten years of research Professor Sydney Finkelstein has some new answers to questions of how exceptional leaders master the flow of talent. In his new best-selling book, Superbosses: How Exceptional Leaders Master the Flow of Talent, Dr. Finkelstein studied an incredibly diverse group of leaders—people like restaurateur Alice Waters, fashion iconoclast Ralph Lauren, Oracle founder Larry Ellison, producer George Lucas, SNL creator Lorne Michaels, NFL coach Bill Walsh, Philadelphia Inquirer editor Gene Roberts, and hedge fund manager Julian Robertson—who all have one thing in common: All are legendary for spawning legions of protégés who have gone on to transform entire industries. Join us for a live 60-minute webinar with author Sydney Finkelstein when he describes what superbosses do and how they do it. During the webinar, via stories and analysis, Professor Sydney Finkelstein, at the Tuck School of Business at Dartmouth College, will walk you through the “superboss playbook”. And the best news of all: the entire playbook can be learned, and applied, by anyone who wants to be become a better boss and leader. LinkedIn Chairman Reid Hoffman calls it “a leadership guide for the Networked Age,” while Jeff Immelt, Chairman and CEO of GE, says “Superbosses gives leaders a playbook to bring out the best in their people.”

Recorded Webinar | June 2016 | The Conference Board of Canada

What's Holding Women Back: A Look at Female Ambition in Canada

Can women have it all? New research commissioned by American Express Canada and Women of Influence suggests a more pertinent question for 2016—do they even want it all? With the workplace and landscape of life changing rapidly and the word success being redefined, this research examines the state of female ambition in Canada, looking at what, if anything, is holding women back. According to the new research, Canadian female entrepreneurs and corporate workers are divided when it comes to career ambition. Approximately half agree they would describe themselves as ambitious in their career and are highly motivated to advance their career further. Among corporate workers, even fewer believe it is achievable to reach the C-suite and less than a third aspire to it. The research suggests Canadian female entrepreneurs and corporate workers believe they have the skills it takes to be a successful leader. Why then, are there not more corporate women aspiring to the C-suite? In this 60-minute session, Naomi Titleman, Vice-President of Human Resources at American Express Canada, will walk through the research highlights and share thoughts on mentorship, sponsorship, and the impact a champion can have on pushing a career forward. The disparity shown between women who are ambitious in their careers and those who believe the C-suite is achievable suggests companies have a role in helping these ambitious women to reach their full potential. Hear about the shift in how women define success and the existence of gender inequality on the home front. Learn more about the intersecting and diverging views of women entrepreneurs and corporate workers.

Recorded Webinar | May 2016 | The Conference Board of Canada

Are You Enabling Mediocre Leadership in Your Company?

The stakes in leadership have always been high—but they are getting higher. At the very moment that we need our leaders to be truly great and accountable, we see many leaders who disappoint and fail us. Only 37 per cent of organizations are satisfied with the level of leadership accountability demonstrated by their leaders. Other studies show that only 7 per cent of employees currently have trust and confidence in their senior leaders to look out for their best interest.

Recorded Webinar | April 2016 | The Conference Board, Inc.

Growing Demands, Shrinking Resources, and the Systemic Risk to Leadership and Governance

In 2016, the pace of change isn’t slowing, and day-to-day behavior in most organizations shows no signs of changing. As a result, 60%-70% of changes fail. Pressure builds on leaders rushing to put out fires, leaving employees confused about the direction of their company. This is not an HR issue. It is a growing risk to business performance, and companies whose leaders manage it produce a 47% higher return to shareholders. Join us for Growing Demands, Shrinking Resources, and the Risk to Business Performance and Governance with Dr. Tom Tavares, PhD. In graduate school, Tom developed a model revealing the link in organizations between short-term thinking and low levels of innovation, teamwork, and coaching. He honed it for a decade as an internal consultant in corporations undergoing major changes and subsequently by advising leaders in diverse industries on their approach to leadership and the execution of strategic changes. During this 60-minute webinar, Tom will explore the connection between persistent organizational issues like resistance to change, departmental silos, and employee disengagement and explain why these leadership challenges are so widespread. Find out about the impact of isolation in organizations, the sequence of steps required to lessen it, and the specific behaviors leaders and employees need to change to boost the performance of their organization.

Recorded Webinar | April 2016 | The Conference Board of Canada

The Leadership Outlook: Introducing the Leadership Performance Index

Improving organizational leadership and building leadership capacity have been strategic priorities among Canadian organizations for the past two decades. Recently, The Conference Board of Canada released the premier edition of The Leadership Outlook ,a survey-based benchmarking tool that explores the state of leadership performance in Canadian organizations. Join report authors, Donna Burnett Vachon and Colin Hall for a 60-minute webinar that will dive deep into the results of the survey, and introduce the Leadership Performance Index—a proprietary organizational assessment tool that can help leaders understand the link between organizational leadership and performance in their organization.

Recorded Webinar | March 2016 | Donna Burnett Vachon, Colin Hall | The Conference Board of Canada

Leading Through Language: How To Choose Words That Influence And Inspire

Leveraging. Strategizing. Opening the kimono. Unlocking human capital. Trying to nail that BHAG. All on a go forward basis. Synergizing. Jargon-ridden language is too often the mainstay of business communication. It frustrates, confuses, and generally alienates listeners. Yet using it can often seem like a mandatory requirement for anyone who wants to establish credibility in a professional workplace, particularly those in management and leadership roles. So what language should be used, and what should be avoided? How can you ensure you’re seen as an effective communicator, rather than a buzzword talking head?

Recorded Webinar | February 2016 | The Conference Board of Canada

Mindful Management: The Neuroscience of Trust and Effective Workplace Leadership

Toxic emotions disrupt the workplace. Mindfulness in the workplace increases your awareness of these destructive patterns, helping you recognize them before they take over. It’s a way to operate, think and manage in healthier, less stressful ways. Mindfulness is being integrated into many workplaces, as it embraces stress management, improves decision-making and encourages employee engagement. It also promotes clear communication, enhancing workplace relationships and building empowerment. Management by walking around is proving to be the best thing to do. Join us for a special 60-minute session with Dr. Dalton Kehoe, teacher, organizational change practitioner and communications consultant for over 40 years. Mindful Management: The Neuroscience of Trust and Effective Workplace Leadership is the title of the webinar and Dalton Kehoe’s new book. In this session, Dr. Kehoe will share why trust is the basic building block of employee engagement. And that by connecting with your staff, you encourage them to motivate themselves. Maintenance of Certification Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to .5 Category II credits towards their maintenance of certification requirement.

Live Webinar | January 2016 | The Conference Board of Canada

From Management to Leadership: Team Dynamics in the 21st Century Organization

For 30 years, the name of the game was efficiency; reducing costs, eliminating errors and generally removing risk wherever possible. Management was key—eliminating uncertainty and training employees to execute faster on the status quo. But times have changed. Leaders that thrive in the 21st Century not only embrace new uncertainties, but they also invite their team members into the conversation. As the power of the team increases, the need for managers is diminishing, and rapidly being replaced by a call for more effective leadership. Since 2007, founder Chris Taylor has been interviewing some of the top thinkers of our time on this pivotal shift from the need for managers to the influence of leaders. Drawing on his work with hundreds of client companies, Chris will share key insights that have led to double-digit growth in organizations that embrace 21st Century team dynamics. Maintenance of Certification Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to .5 Category II credits towards their maintenance of certification requirement.

Recorded Webinar | January 2016 | The Conference Board of Canada

NeuroLeadership: Training the Work Brain for Leadership Success

There is nothing short of a revolution occurring in brain science these days. Neuroscience is being used to improve performance, leadership effectiveness and business success. By using the emerging knowledge of the brain, researchers have developed methods and processes that are having a significant impact on leadership practices. During this session, Robert Paris will discuss recent brain research and explore the tools that can transform organizational systems to drive performance. These tools apply neuroscience principles to business management and in turn represent improvements in leadership, coaching, change management, innovation efforts and team-building programs. Don't miss this chance to better understand how emerging knowledge of the brain is changing how we lead, and how you can apply these principles within your own organization.

Recorded Webinar | December 2015 | The Conference Board of Canada

The Leadership Pathway—Developing the Next Generation of Effective Leaders

Is your organization struggling to find the next generation of effective leaders? We are pleased to present a special webinar with Vince Molinaro, New York Times Best Selling Author and Managing Director of the Talent and Leadership Development Practice within LHH Knightsbridge. As a senior executive of this award winning company, Vince has helped create one of the leading brands in the Human Capital industry. Drawing on his years of expertise, Vince will share practical insights for driving leadership accountability in your organization. He will lay out the leadership pathway—a sure-fire blueprint to develop the leaders you need for today and tomorrow. Maintenance of Certification Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to .5 Category II credits towards their maintenance of certification requirement.

Recorded Webinar | October 2015 | The Conference Board of Canada

Building Agile and Responsive Crown Corporations in Canada.

A recent Conference Board of Canada study of the organizational and management practices of Canadian Crown corporations found that the most successful Crowns are building agile and responsive business models—ones that can meet market swings and changes in government policy. Supporting Canada's Competitive Landscape: Perspectives on the Organization and Management of Canadian Crown Corporations was released in May. Using a proprietary High-Performance Organization Framework, this 120-page report provides an overview of the management practices of Canadian crown corporations and explores their relevance, benefit, and value to the Canadian economy. View the infographic Join us for this 60-minute live session where report authors Donna Burnett Vachon and Ian Cullwick will walk you through the report and explore how Canadian crown corporations work, function and therefore perform in the context of the new economic realities following the 2008-09 recession.

Recorded Webinar | September 2015 | Donna Burnett Vachon, Ian Cullwick | The Conference Board of Canada

The Agility Factor: Flexible Leadership for a Changing World

With the increasing demands of globalization and changing technological advancement, the capacity to lead with agility and adapt to changing conditions is vital to sustaining your company's performance. The Conference Board of Canada and The Niagara Institute present a special live webinar that will help you identify and develop this crucial growth attribute. The Agility Factor with Palma Robinson introduces and defines the concept of learning agility through case studies, reviews and discusses its theoretical and empirical background, and presents selected measures of learning agility. A significant consequence of today's dynamic, complex and uncertain business environment is that leadership skills are subject to continual obsolescence and displacement. To be effective, leaders must demonstrate the flexibility and agility to adapt their behaviours as situations change. The willingness and capability to learn from experience and subsequently to apply that learning to perform successfully under new or first-time conditions becomes one of the most critical success factors for managers and executives. That is why learning agility is considered an important predictor of leaders' potential for future success.

Recorded Webinar | September 2015 | The Conference Board of Canada

Leadership is Half the Story—A Fresh Look at Followership, Leadership and Collaboration

Imagine you had a secret formula for your business. One that could improve sales, production, quality, revenue per employee, and customer satisfaction by 17% to 43%. What would it be worth to you? What would it mean for your organization? How much would you be willing to invest in that opportunity? In a world that’s constantly changing, it’s striking that there has been no new major leadership theory since 1979. Leadership models have been tweaked incrementally, but have mostly failed to keep up with the change that organizations face on a daily basis. 21st Century workplaces require a radically different leadership approach, one that not only maximizes leadership capabilities, but also followership capabilities.

Recorded Webinar | September 2015 | The Conference Board of Canada

Developing Your Future Leaders: The Leadership Development Outlook

As the population ages, organizations across the country are grooming the next generation of leaders. However, many companies have found themselves without a proper leadership development strategy, leading to gaps in training, misplaced skills, and the potential of missing the right candidates altogether. Can you be sure that your leadership program is effective? The Conference Board is pleased to be working on the 2015 Leadership Development Outlook. This soon to be released research provides a comprehensive look into the key challenges faced by today’s leaders and how the demands on leadership development practices have changed over the past decade. Join us for this webinar to hear an overview of these findings, and how this information can help you develop your organization's future leadership. Maintenance of Certification Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to .5 Category II credits towards their maintenance of certification requirement.

Recorded Webinar | September 2015 | Donna Burnett Vachon | The Conference Board of Canada

Communicating in a Character Culture with Tact, Integrity and Courage in the Workplace

The Niagara Institute and The Conference Board of Canada present a 60-minute webinar that focuses on behaviours that help to create and sustain a healthy, effective workplace. The webinar features Kathleen Redmond, an international executive coach who supports leaders across North America in developing character-based approaches to workplace challenges. She is the founder of the Centre for Character Leadership. The session focuses on behaviours that help to create and sustain a healthy, effective workplace. Managing yourself and adapting to others in order to exchange both positive and constructive feedback are integral to the success of individuals and organizations.

Recorded Webinar | August 2015 | The Conference Board of Canada

The 7 CEOs: Developing an Impactful Hi-Potential Program

Conference KeyNotes from the Talent Management Strategies Conference.

Recorded Webinar | August 2015 | The Conference Board, Inc.

Leadership Through Storytelling: Inspiring Action in the Workplace

Have you ever wondered why some leaders inspire action while others are mostly forgotten? According to Harvard Professor and author of Changing Minds, Howard Gardner, “The principal vehicle of leadership is the story: the leader affects individual behavior, thought, and feelings through the stories that he and she tells.” Telling a story sounds easy enough, but the art of mixing storytelling and inspiring your workforce is surprisingly difficult to do well. So how can you build this capacity and use it to further engage your employees and drive success?

Recorded Webinar | July 2015 | The Conference Board of Canada

Fostering Future Leaders in your Organization

Are you nurturing future leaders or clocking in employees who are just looking for the next paycheck? We are heading to a future where business managers will lose the vitality of their employees, and corporations will lag due to a disengaged workforce. By continuously choosing a ‘work mill’ model of thinking, today’s CEOs and business leaders are culprits in creating a culture of ’presenteeism’ – employees who are just putting in their time instead of delivering value. And as the population rapidly ages and the boomers retire, will there be employees who are engaged enough to take over the reins? Join Master Coach Julian Bolster for this 60 minute webinar that will discuss the importance of Fostering Leadership, and the affect it can have on your organization now, and in the future. Fostering leadership is the key to true business leadership and corporate success, and this webinar will show you how to identify and align with the core values of their employees, in order to reach the next level of success for your company.

Recorded Webinar | June 2015 | The Conference Board of Canada

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