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Organizational Excellence Service Reports

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Implementing Social Media in the Public Sector

The Conference Board of Canada presentsImplementing Social Media in the Public Sector, a 60-minute webinar that discusses how you can implement social media tools within your department to activate internal and external engagement.

Led by Mike Kujawski, Vice-President, Strategic Marketing and Digital Engagement at Centre of Excellence for Public Sector Marketing, this session will discuss the social capital behind social media tools. It will help you navigate the social space to ensure you can effectively:

  • Develop an internal/external social media strategy using the right tools
  • Manage your organization’s social reputation
  • Create internal engagement using social tools
  • Grow revenue and awareness

Recorded Webinar | May 2012
| The Conference Board of Canada

Building an OED Function

Designed to maximize the impact on the business, hear the story about the two-year process of building an Organization Effectiveness & Development (OED) function within EMC University. These Development Consultants are aligned to business groups across the enterprise, partnering with HR and providing a variety of leadership, talent management, and organization development services and solutions.

Recorded Webinar | May 2012
Conference Board Inc., New York | The Conference Board, Inc.

Achieving Service Delivery Objectives in an Outsourced Environment

Eric Galvin, Vice President of Call Operations and Strategy at Cigna, will address the topic of how to achieve one’s service delivery objectives within a complex, multi-vendor, in-sourced and outsourced environment. Eric is responsible for customer and healthcare professional customer service and other back-office operations for Cigna with an internal workforce of 2,000 employees and more than 10 vendors at different points in the value chain.

Recorded Webinar | May 2012
Conference Board Inc., New York | The Conference Board, Inc.

Becoming a Positive Force with Robert Quinn

The Conference Board of Canada presents Becoming a Positive Force, a special 60-minute interactive webinar featuring Professor Robert E. Quinn, visionary authority on business leadership, organizational change and executive development.  In this session, Professor Quinn will identify the four mindsets that can elevate ourselves and the situations and people around us to greater heights of achievement.

Recorded Webinar | May 2012
| The Conference Board of Canada

Speaking as a Leader

Judith Humphrey and The Conference Board of Canada presents Speaking as a Leader, a 60-minute webinar that will tell you exactly how to influence and inspire every time you speak—whether you are giving a speech, making a presentation, talking at a meeting or speaking off the cuff in the elevator. You will come away with a clear, straightforward methodology for achieving inspirational leadership. Drawing upon thousands of coaching sessions with managers and executives in many of North America’s leading companies, author Judith Humphrey will share the secrets of communicating as a leader, set forth in her new, path breaking book, Speaking as a Leader: How to Lead Every Time You Speak—From Boardrooms to Meeting Rooms, From Town Halls to Phone Calls.

Recorded Webinar | April 2012
| The Conference Board of Canada

The Intangible Drivers of Future Performance and Value

We are all accustomed to thinking about corporate infrastructure in tangible terms such as buildings and machinery. But the critical infrastructure of business today is mostly intangible, including such varied knowledge resources as business processes, data, human capital, external networks, intellectual property and business models.

Recorded Webinar | April 2012
Conference Board Inc., New York | The Conference Board, Inc.

Going Public on Data Privacy

In this webcast, we’ll discuss the spectrum of employee data privacy issues, from the familiar to the far-out. Hear four leading experts in human capital data, analytics and strategic workforce planning share their perspectives on what you should worry about—and not.

Recorded Webinar | April 2012
Conference Board Inc., New York | The Conference Board, Inc.

Developing an Innovation Culture

Ginger Grant and The Conference Board of Canada present Developing an Innovation Culture, an interactive, 60-minute webinar that will provide new insights into how to effect change and drive performance.  Ginger will suggest stages and steps of the journey.

In this session, you will gain tools that you need to design and implement an innovative corporate culture that maximizes the contribution of everyone within the organization. Through real world examples and practical techniques, you will have a toolkit for immediate execution. Topics to be explored include:

  • Discovering and enhancing your corporate culture
  • Establishing baseline measurements and ROI
  • Targeting key measures—profitability, productivity, turnover, absenteeism, employee and customer satisfaction
  • Avoiding common cultural pitfalls
  • Aligning behaviour with organizational values and translating collective values into a learning organization
  • Creating legends, visions and values to sustain organizational health

Recorded Webinar | March 2012
| The Conference Board of Canada

Rules of Thumb

We live in a world of dramatic and unpredictable change—change that is wiping out time-honoured businesses and long-standing institutions and ushering in unprecedented opportunities for creative individuals and entrepreneurial organizations.  As a result, the rules of the game have changed. And continue to change. Where can you go to figure out the new rules?

Join Alan Webber and The Conference Board of Canada for Rules of Thumb, a live, interactive, 60-minute webinar that will provide new insights into how to win at work without losing yourself.

In this session, Alan draws from his book, Rules of Thumb: 52 Truths for Winning at Business Without Losing Your Self, and addresses the issues that business leaders need to understand: how to lead and inspire others; how to deal with failure; how to avert crises; how to create business strategy; how to hire, fire, and mentor; and how to find a career that’s right for you. Alan will help make sense of this fast-changing, unpredictable, hard-to-chart world. He offers wise, fun and helpful advice based on his own experience—fresh insights and hard-won truths gathered over 40 years.

Recorded Webinar | March 2012
| The Conference Board of Canada

Conference KeyNotes - Connecting Employees and Customers Through Hugs

Cited as a top 10 Retail Visionary of All Time, practitioner, leader and best-selling author, Jack Mitchell will share how his stores have built world famous customer and employee loyalty through the concept he has dubbed as ‘Hugs.’ This is a practical—and inspiring—tool that you can immediately implement throughout your organization.

Recorded Webinar | March 2012
Conference Board Inc., New York | The Conference Board, Inc.

The 2011 Senior Corporate Communications Management Conference KeyNotes Report

Strategies and Solutions for a Changing Business Landscape

Report | 8 pages | March 2012
| The Conference Board, Inc.

The Future Leader—Essentials for 2020 and Beyond

Transformed business models, faster information flows, stiffer competition, and changing worker and customer demographics mean leadership styles need to change, to be more collaborative. Now a leader is the person who sets the context, creates networks, and can facilitate decision making at all levels within an organization. If you are a leader today, be warned: what got you there may not necessarily keep you there.

Recorded Webinar | February 2012
Conference Board Inc., New York | The Conference Board, Inc.

Transformative HR with Ravin Jesuthasan

The Conference Board of Canada is pleased to present a special webinar featuring Ravin Jesuthasan, Global Talent Management Practice Leader for Towers Watson and a Managing Director for the firm. Ravin is also the co-author of Transformative HR: How Great Organizations Use Evidence-based Change to Drive Sustainable Advantage.

In this 60-minute, interactive session, Transformative HR with Ravin Jesuthasan, Ravin will explore the “what” and “how” of driving evidence-based change. Drawing on Towers Watson research and his recently published book, Transformative HR, Ravin will share the key principles of evidence-based change. Through real-world examples and practical techniques of some of today’s most successful organizations, you’ll leave with a clearer picture of what’s possible for your organization.

  • Why evidence-based change is so powerful
  • The 5 principles of evidence-based change – logic driven analytics, segmentation, risk leverage, integration and synergy, and optimization
  • Key finding of Towers Watson’s 2011/2012 Talent Management and Rewards Study, North America
  • Case study highlights from Transformative HR—best practice examples from transformative companies such as Coca Cola, Royal Bank of Canada, Deutsche Telekom and more

Recorded Webinar | February 2012
| The Conference Board of Canada

Creating an Agile Organization

Can your organization improvise when necessary? Most business schools and training programs are excellent at helping people develop their capacity for planning and analysis. They are less adept at expanding their capacity to respond to the unexpected and unplanned using available resources; in other words, their capacity to improvise.

Join Pamela Meyer and The Conference Board of Canada, for Creating an Agile Organization: Keys to Developing Your Improvisation Capacity, an interactive, 60-minute webinar that will provide new insights into how to increase organizational and individual agility. You will learn how to consistently create space for dynamic engagement to make innovating, learning and changing on-going organizational processes, rather than rare events. In addition, you will learn the playspace model and leave armed with research that makes the business case for developing the agile organization.

Recorded Webinar | February 2012
| The Conference Board of Canada

CEO Challenge 2011: Canadian Edition

The top challenges facing Canadian CEOs and the strategies they are employing to address these challenges are highlighted in the CEO Challenge 2011—Canadian Edition.

Report | 30 pages | February 2012
Allison Cowan, Donna Burnett Vachon | The Conference Board of Canada

The Power of Diversity

Why can teams of people find better solutions than brilliant individuals working alone? And why are the best group decisions and predictions those that draw upon the very qualities that make each of us unique? The answer is diversity—not what we look like outside, but what we look like within, our distinct tools and abilities.

Join Scott Page and The Conference Board of Canada for The Power of Diversity, an interactive, 60-minute webinar that will provide new insights into how to use diversity to improve an organization’s predictions, decisions, and problem solving capabilities.

Scott Page researches how diversity improves performance and decision making. He is the author of The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, and Societies, about how we think in groups and why collective wisdom works. Scott’s current book, Diversity and Complexity provides and introduction to the role of diversity in complex adaptive systems. He is an expert on collective performance and decision making through diversity. Scott Page is Professor of complex systems, political science and economics at the University of Michigan.

Recorded Webinar | February 2012
| The Conference Board of Canada

Conference Key Notes - Building a Brain-Based Organization

Organizations spend significant time and money trying to make staff more effective, using dashboards that provide minute-by-minute performance metrics or designing open-plan offices to improve collaboration. But are those measures really helping staff be more effective, or are they a misplaced spending of dollars?

Recorded Webinar | February 2012
Conference Board Inc., New York | The Conference Board, Inc.

Book Discussion: Too Many Bosses, Too Few Leaders

Hear from Rajeev Peshawaria, a Senior Fellow, Human Capital, at The Conference Board, on his brand new book, Too Many Bosses, Too Few Leaders. He argues that the biggest void in companies today may well be the lack of inspiring leaders. There is a growing and critical need for leaders who can show us the way out of the current downturn and point the way to a more productive future.

Recorded Webinar | February 2012
Conference Board Inc., New York | The Conference Board, Inc.

Conference KeyNotes Leveraging Turnover and Exit Data to Increase Retention

After analyzing 19,700 third-party post-exit interviews, Leigh Branham wrote his ground breaking book: The 7 Hidden Reasons Employees Leave: How to Recognize the Subtle Signs and Act Before It’s Too Late (AMACOM, 2005).

Recorded Webinar | February 2012
Conference Board Inc., New York | The Conference Board, Inc.

From Perception to Performance: How Canadian Business Leaders View the Innovation Environment

How do Canadian business leaders rate Canada’s innovation environment and factors shaping business strategies related to innovation? This briefing compares the views of Canadian business leaders with those of 16 international competitors.

Briefing | 10 pages | January 2012
Daniel Munro | The Conference Board of Canada

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