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Organizational Excellence Service Reports

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22 Truths about Global Business Services: Insights from the 20th Annual Global Business and Shared Services Conference

As global business services (GBS) continues to evolve, practitioners are moving away from the single service model and toward a more holistic approach that is increasingly global and interconnected.

Report | 11 pages | January 2017 | The Conference Board, Inc.

25 Truths about M&A: Insights from the 3rd Annual Corporate Development Conference

Although mergers & acquisitions activity in early 2016 declined from 2015’s record levels, nearly half of CEOs expect to conduct a domestic transaction this year, and a third expect to do a cross-border deal.

Report | 12 pages | January 2017 | The Conference Board, Inc.

Supporting Enterprise Security Risk Management (ESRM): A Metrics Based Approach to Security Management

In the current milieu, Corporate Security exists to enable business success; it does this by being a key business partner in managing and mitigating risks to the enterprise. But how do we know if current security programs are effective? How can we optimise our protective strategy to align both with the risk appetite of the organization as well as its broader business priorities? A sound security metrics program can provide key measurements and data to inform business decisions at all levels from the tactical to the strategic. In this 60-minute session, Robert Hastings will explain how to integrate metrics-based approaches into the overall security apparatus to shape internal security operations. Using metrics to help executive management make risk-informed decisions about the enterprise will also be discussed.

Recorded Webinar | December 2016 | The Conference Board of Canada

Employees as Brand Ambassadors: The State of Employee Advocacy

This SNCR 2020 article presents findings from the JEM 2016 State of Employee Advocacy Survey.

Briefing | 13 pages | November 2016 | The Conference Board, Inc.

Is Your C-suite Pipeline Ready? Developing Leaders for High-Impact Roles

Report | 49 pages | October 2016 | The Conference Board, Inc.

Changing the Narrative of Reconciliation: Inspiring Business, Government, Academia, and Individuals

A new narrative of reconciliation need not be complex or daunting. A reconciling narrative is both a process and a set of outcomes aimed towards sharing a vision, understanding history, building relationships, creating inclusion, and developing new policy foundations for economic and political change. Reconciliation is taking place all around us, with many stories and experiences existing for us to learn from and be inspired by. The Saskatchewan Institute (SKI) of The Conference Board of Canada has been working with the Office of the Treaty Commissioner, the City of Saskatoon, and others to convene Saskatchewan residents and get their thoughts and perspectives on reconciliation. These meetings gathered people from all walks of life to: Share their perspectives on changing the narrative of reconciliation from one of challenges to one of opportunities Share what is working, with the goal of inspiring innovation

Recorded Webinar | October 2016 | The Conference Board of Canada

Unlocking Value from Integrated Corporate Communications and Marketing (CEO Business Implications)

CEOs have a crucial role to play in ensuring integrated corporate communications and marketing delivers on its potential to create value.

Key Business Issues | 8 pages | October 2016 | The Conference Board, Inc.

Pre-Arrival Supports for Skilled Immigrants: Exploring the Benefits, Best Practices, and the Future

In its recent Brain Gain 2015 report, the Conference Board estimates that learning and credential recognition challenges cost Canadians up to $17 billion in earnings each year, with immigrants experiencing the lion’s share of these losses. Pre-arrival supports help immigrants address these major challenges, make informed decisions, have their skills recognized, and find meaningful jobs in Canada. Designed for policymakers, immigrant-serving organizations, credential assessment and regulatory bodies, this webinar will provide a comprehensive overview of the state of Canada’s pre-arrival supports, while aiming to inform practitioners on how they can help immigrants put their skills to good use in the Canadian labour market.

Recorded Webinar | September 2016 | The Conference Board of Canada

Supporting Indigenous Students: Improving PSE Completion Rates for At Risk Youth

Indigenous students need more support. Post-secondary education completion rates among Canadian Indigenous students are among the lowest in the country, highlighting the need for focused support from government, communities and educational institutions. However, without a proper strategy and solid support structures in place, well-meaning initiatives run the risk of failing before they even begin. So where can we start? Northern Lakes College in Slave Lake, Alberta has spearheaded some necessary and innovative steps to support at-risk Indigenous students. Building a strategy on their values of Community, Respect, Accessibility, Collaboration, Excellence and Lifelong Learning, initiatives include employing several key support initiatives and connecting students to learning in their home communities. During this 60 minute presentation, Michelle Mitchell will discuss the strategies Northern Lakes College has taken to support at-risk Indigenous students. Michelle will explore how through extensive use of distance learning and wrap-around services for each community, as well as ongoing communication with Community Education Councils, Northern Lakes is able to provide the support necessary to enable at risk students to be successful in an increasingly competitive world.

Recorded Webinar | September 2016 | The Conference Board of Canada

Global Executive Coaching Survey 2016: Developing Leaders and Leadership Capabilities at All Levels

Executive coaching can develop future leaders capable of excellence in an overloaded workplace. This report features findings from 181 surveyed organizations and case studies of coaching at Google, L-3 Communications, and other top companies.

Report | 72 pages | September 2016 | The Conference Board, Inc.

Global Executive Coaching Survey 2016: Developing Leaders and Leadership Capabilities at All Levels (CEO Business Implications)

Top companies use executive coaching to guide future leaders as well as current ones. This report features findings from 181 surveyed organizations and coaching case studies from Google, MD Anderson, and others.

Briefing | 8 pages | September 2016 | The Conference Board, Inc.

The End of Cold, Hard Cash

The rise in internet access in emerging markets is expanding consumers’ horizons and fueling their demand for new ways to pay for the products and services of the modern economy.

Report | 48 pages | September 2016 | The Conference Board, Inc.

Find the Right Fit: The Role of Shared Services in Analytics

Global business services (GBS) organizations and shared services centers (SSCs) sit at the intersection of many different global business processes that consume, produce, and disseminate data. Because they cut across functional silos, GBS/SSCs are uniquely positioned to access this data and deliver analytic insights. What does this mean in terms of building an analytics competency and delivering value back to the business?

Webinar | August 2016 | The Conference Board, Inc.

17 Truths about Women’s Leadership: Insights from the 12th Annual Women’s Leadership Conference

Companies and their employees need to shape cultural changes in both society and the workplace to improve the chances of women holding CEO and board member positions.

Conference Keynotes | 19 pages | August 2016 | The Conference Board, Inc.

Learning to Trust Executives: The 2016 Edelman Trust Barometer

Trust is a forward-facing metric of stakeholder expectation. It is an asset that institutions must understand and properly build in order to be successful in today’s complex world. Trust is also an important factor in driving market acceptance of new business innovations, product/service changes, and executive decisions. So what to do when that trust is non existant? Does your organization have the credibility it needs to succeed in today’s rapidly changing world?

Recorded Webinar | August 2016 | The Conference Board of Canada

Danger and Opportunity: Enhancing Cultural Awareness for a Better Workplace

Canada is one of the most diverse nations on earth. As a result, cross-cultural interactions have redefined how Canadian organizations conduct business and manage their multicultural workforces. But managing these interactions isn’t a simple “check of the box”… many issues are complex and require culturally aware management to ensure a harmonious, engaged and productive workforce. So how can you bridge cultural differences to maximize the benefits of diversity in the workplace? In their book Danger and Opportunity: Bridging Cultural Diversity for Competitive Advantage, Caroline Yang and Lionel Laroche provide in-depth analysis of cross-cultural dynamics in the workplace and offer practical solutions for workplace harmony at both individual and organizational levels. Join Caroline and Lionel as they explain how people from around the world value technical and soft skills differently, and how by managing these differences, you can leverage diversity to increase the effectiveness of your multicultural team!

Recorded Webinar | July 2016 | The Conference Board of Canada

Powerful Relationships in Business: One Conversation at a Time

How do you feel when the person behind the counter remembers your name? Why do people work hard for some managers and not others? Do your clients look forward to seeing you? What do you know about your customers that your competition doesn’t? If you don’t know, then you can be sure your customer doesn’t know you either. So how can you ensure that your organization is creating powerful business relationships versus just trying to survive? Relationships don’t just happen…they are developed over time. Don’t miss this chance to hear how you can create strong customer and stakeholder relationships one powerful conversation at a time.

Recorded Webinar | July 2016 | The Conference Board of Canada

Digital Transformation: What Is It and What Does It Mean for Human Capital? (CEO Business Implications)

Consider whether the executive team is equipped to lead digital transformation or whether additional expertise is needed: one of six actions CEOs need to take to accelerate digital transformation in their organizations.

Report | 8 pages | July 2016 | The Conference Board, Inc.

Digital Transformation: What Is It and What Does It Mean for Human Capital?

Within an enterprise, digital transformation often leads to significant changes in business strategy that may reshape a company or disrupt an entire industry. These changes translate into new human capital challenges.

Report | 46 pages | July 2016 | The Conference Board, Inc.

Higher Education in the BRIC Countries: What Canada can Learn from Emerging Economies

Representing 40 per cent of the world's population and one quarter of the global economy, what happens in the BRIC countries (Brazil, Russia, India, and China) is of consequence for everyone. In the past 20 years, these four countries have seen a staggering 26 million enrolment spaces, a major increase for their respective higher education systems.. These increases have unlocked a wave of innovation in higher education and a fresh reconceptualization of how the higher education system can be put to work for society as a whole. There is a wealth of opportunity for Canada to adopt leading practices from the BRICs and to incorporate lessons from their experience to inform the direction of future education policy. These lessons include: how to remain competitive in an increasingly internationalized world, the new roles being asked of the higher education system, and the pursuit of sustainability. But what lessons will be most important for Canada? And how could they be put into practice?

Recorded Webinar | July 2016 | Mark Robbins | The Conference Board of Canada

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