Council for Client Relationships and Customer Experience

About this network

The Council for Client Relationships and Customer Experience is a group of senior executives representing public and private sector organizations in a range of industries from across Canada. Members are senior executives, who wish to keep out front on critical issues, generally with responsibilities in the areas of client relations, customer experience, sales and business development, product development and customer service. As well, the Council provides leadership development for executives by addressing issues such as creating client relationship and customer experience strategy, leadership skills, communications, receiving executive buy in, optimization of the customer experience within the organization, and metrics.

The role of the Council of Client Relationships and Customer Experience is to:

• Serve as a medium, among members, for peer support and the exchange of ideas and practices related to Client Relationships and Customer Experience;
• Challenge members to a higher level of thinking through stimulating discussion focused on new knowledge and strategic issues and challenges related to client relationships and customer experience; and
• Serve as a sounding board to elevate the role of the client relationships or customer experience executive role.