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Market Research Assistant, Market and Customer Insights

The Market and Customer Insights department of The Conference Board of Canada is seeking a Market Research Assistant to contribute to the growth, maintenance and improvement of our customer database and knowledge of our customers and competitors. The successful candidate will have a minimum of one year of market research or customer relationship management experience. Our new team member must have exceptional attention to detail, be both creative and analytical – and be able to effectively translate complex data into practical recommendations.

Reporting to the Senior Analyst, Market and Customer Insights, this position is a full-time contract position (anticipated duration of 1 year) available November 15th and is located in Ottawa.

Principal Duties

  • Assist on programs to attract new contacts, verify the information of existing customers and maintain the accuracy of our customer database.
  • Research and add organizational information to improve the segmenting capabilities of our customer database.
  • Analyze and report on quantitative and qualitative data and translate the findings into practical recommendations
  • Research and report on competitor activity
  • Champion the importance of CASL compliance and the standards of customer care

Skills & Qualifications

  • Post secondary degree or certificate in a related field.
  • A minimum of one year of experience in a professional work environment in a customer relationship management or marketing role (preferably B2B marketing)
  • Experience with CRM software preferred (ideally, Microsoft CRM)
  • Exceptional attention to detail and analytical skills
  • Ability to translate and communicate analytical concepts to non-analysts
  • Strong technical skills using MS Word, Outlook, PowerPoint, with special emphasis on Excel and Access.
  • Experience using Google Analytics and UTM tracking codes

We thank all applicants who apply; however, only those selected for an interview will be contacted.

Apply for this position