Ensuring Communications when Disaster Strikes – Lessons Learned by TELUS

The Conference Board of Canada, March 16, 2017
Recorded Webinar
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The world is now connected in ways that seemed like science fiction only decades ago. And this is true not just of people, but of things as well. People connected to people, people connected to devices and devices connected to devices. Connectivity has become an essential dependency in our day-to-day lives, and an even greater necessity when disaster strikes.

Telecommunications is the thread that connects all of us. In the event of an emergency, it is imperative that telecom companies have the capability to withstand adverse conditions and to recover critical services with minimal interruption. If not planned for accordingly, severe weather, flooding, wildfires and seismic activity pose a great risk to the critical infrastructure that connects us all.

Well-known as one of Canada’s top telecommunications companies, TELUS provides a wide range of communications products and services, including wireless, data, Internet protocol (IP), voice, television, entertainment and video, and is Canada's largest healthcare IT provider. Join us for this webinar where Michael Galin and Jeff Hortobagyi from TELUS’ Corporate Business Continuity Office will discuss what it takes to keep this essential service operational when disaster strikes.

Michael and Jeff will explore lessons learned from the management of multiple major incidents, such as the Fort McMurray wildfire, and a wide variety of other events, including floods, storms, and civil disorder. They will also examine the incident management “ecosystem”, which includes facilities, infrastructure, and teams specifically prepared for emergencies.

Although developed in the context of a telecommunications company, these lessons and concepts are applicable to any organization that needs to stay up while others struggle to function. Whether you work in the public or the private sector, you won’t want to miss this important session on how to keep communications up when everything else is down.

Webinar Highlights

  • Learn about 7 key business continuity lessons learned from major incidents
  • Gain insight into event management ecosystems, escalations, and executive involvement
  • Understand the strengths and weaknesses of the virtual Emergency Operations Centre
  • And much more!
  • About Michael

    Getting his start in risk management on an emergency response team, Michael Galin went on to lead various enterprise-wide and international programs combining business continuity, corporate security, risk assessment, pandemic planning and incident management.

    Michael now serves as a Director of Risk Management at TELUS, overseeing the corporate business continuity office and the emergency operations centre for the national telecommunications company. An authority on continuity and security programs, Michael has managed corporate responses and recovery plans for crises and major events such as Y2K, 9/11, blackouts, ice storms, wildfires and G8/G20 summits. As a thought leader, he has authored numerous articles on related topics and has spoken at several conferences and seminars, including twice at the World Conference on Disaster Management. In 2016, Michael was named by Insurance Business Canada as one of Canada’s “Leading Risk Managers”.

    About Jeff

    Jeff Hortobagyi is a senior member of TELUS’ corporate business continuity office, responsible for developing the organization’s business continuity program and for managing emergencies and disasters.

    Jeff is a Certified Business Continuity Professional (CBCP), and has been a member of the working group for the British Columbia Emergency Management System and the technical committee for the CSA z1600 Emergency and Continuity Management standard.

    Jeff’s publications include “Come Hell or High Water: How TELUS Communications Managed the 2013 Southern Alberta floods,” for Continuity Magazine, and “Staying Connected in a Disaster,” for the Innovation

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