- What are the digital disruptors of today, and tomorrow
- Insights into consumer preferences for digital interaction
- Examples of innovation amidst disruption
- New practices for methods of digital consumer engagement
- Best practices for harnessing this digital disruption
With a focus on thinking like a customer, Amit Shankardass brings a tenured history in the Business Process Outsourcing (BPO) arena having served in multiple roles in strategic planning, marketing, sales, product development and operations with leading global service providers.
In his current role of Executive Vice President, Market Engagement for Teleperformance, he is responsible for leading all aspects of marketing programs, product innovation, business intelligence, sales enablement, public relations and other associated go-to-market activities for the company’s English Speaking and Asia Pacific Markets. His focus is on the understanding of customer experiences and the alignment of engagement strategies to meet these emerging needs.
Most recently, he served as the Chief Marketing Officer at leading BPO organizations Sitel and Alorica. Previously Amit served strategic planning, product development, and corporate marketing for the desktop support service product line of DecisionOne. He started his career serving in various business development and corporate marketing leadership roles for QuickStart Technologies, a Microsoft Certified Partner.
Have questions before you buy?
Learn what our webinars can offer you
What happens after you register?