Health care continues to use an increasing portion of resources in order to provide the level of care that citizens expect. There is currently a great imperative to reduce the cost of health care in Canada.
This report demonstrates how hospitals can improve their processes—and ultimately their bottom line—in order to enhance patient outcomes and the patient experience, all while reducing costs. By using process management techniques such as Lean and Six Sigma, which have been used very successfully in the manufacturing, finance, services, and health care sectors, hospitals can deliver better value for money.
Using five case studies, the report illustrates how several hospitals in Canada and the United States have improved their processes in order to provide more effective health care and reduce costs.
The report emphasizes that process management must become embedded into the health care culture.