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Measuring and Managing Emotions to Achieve Success

The Conference Board of Canada, December 2012
Recorded Webinar
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The Conference Board of Canada is pleased to present a special webinar with Dr. Dan Hill, founder and president of Sensory Logic Inc. that explores how interpersonal connections equate to satisfaction and profitability for any organization. Measuring and Managing Emotions to Achieve Success is a 60-minute webinar that will help you navigate the emotional dynamics that determine a company’s productivity and profitability.

Document Highlights

Topics to be addressed in Measuring and Managing Emotions to Achieve Success include:

  • The role of the customer’s self-worth in ensuring successful customer relationships. Learn the emotional realities underlying phone wait times, and the check-out experience. Insights include how best to staff your customer service operation.
  • When it comes to leadership, what kind of emotional displays help and hurt the most in bolstering employee motivation and team work? A crucial part of creating the right emotional chemistry in the company culture is how M&A’s should ideally be handled, as well as change in general.
  • For managers, realize that Myers-Briggs is not critically acclaimed; the best tool is actually the Big 5 Factor. Learn how it correlates to emotional displays, and who to hire. Moreover, training, coaching, and the dreaded performance appraisals all stand a chance to be done better.

Reviews

Joyce Coleman -  February 22, 2013
I didn't view the presentation live but viewed the Webinar that was recorded.  The information provided was great but unforuntately the slides went right to the end and did not keep pace with the speaker.  It might have been my browser. I found the information interesting and useful. Thank you
 
Luciano Coschino -  February 21, 2013
Great presentation of the data.
 
Betty Jagodnik -  February 20, 2013
 
Marie Sterling -  February 19, 2013
Excellent insight. Speaker presented the topic in a well organized order with interesting facts.
 

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Measuring and Managing Emotions to Achieve SuccessRating:3.750000 out of5based on4 reviews.