'Employee Engagement' provides a review of current research on this important and timely topic. When workers feel mentally and emotionally connected to their jobs, they are willing to apply discretionary effort to help their company succeed. This literature review summarizes what is known on the topic and what companies can do to foster true engagement in the workplace.

Topics covered:

• Defining Employee Engagement
• Meta-analysis of Drivers of Employee Engagement
• Current State of Employee Engagement
• Role of the First-line Manager on Employee Engagement
• Impact of Employee Engagement
• Interventions for Supporting Employee Engagement

Defining Employee Engagement

Meta-analysis of Drivers of Employee Engagement

Current State of Employee Engagement

• Overall Employee Engagement
• International Employee Engagement
• Large vs. Small Companies
• Job Level
• Tenure and Age

Role of the First-line Manager on Employee Engagement

Impact of Employee Engagement

• Performance
• Customer Service
• Retention

Interventions for Supporting Employee Engagement

• Organizational Interventions
• Communications Development Interventions
• Managerial Interventions

Summary

Appendices

• Drivers of Engagement
• Annotated Bibliography
• Full Bibliography