Injecting Quality Into Production: Excellence at Abbott Point of Care
The Organizational Effectiveness and Learning case studies examine outstanding education and lifelong learning programs and initiatives. This case study addresses the impact of workplace literacy and essential skills on workplace health and safety.
Case Study by
Linda Scott
The Conference Board of Canada, 6 pages, November 2009
Document Highlights:
Throughout its 120-year history, Abbott and its employees have been driven by the desire to advance medical science. The goal—to help people live healthier lives—is part of the company’s heritage and continues to give direction to its work. Today, more than 72,000 employees around the world share a passion for “turning science into caring.” To develop a workforce that is adaptable, qualified, and proficient in this specialized industry, Abbott Point of Care requires its 400 Ottawa-based employees to participate in a mandatory, on-the-job, advanced-manufacturing microelectronics training. Support is provided for those employees who first need to upgrade their literacy skills in order to complete this mandatory industry training. The training program emphasizes that the health and safety of employees at work—and of the public, as end users of the company’s products—is paramount.
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