Measuring and Managing Emotions to Achieve Success

The Conference Board of Canada, December 4, 2012
Recorded Webinar
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The Conference Board of Canada is pleased to present a special webinar with Dr. Dan Hill, founder and president of Sensory Logic Inc. that explores how interpersonal connections equate to satisfaction and profitability for any organization. Measuring and Managing Emotions to Achieve Success is a 60-minute webinar that will help you navigate the emotional dynamics that determine a company’s productivity and profitability.

Webinar Highlights

Topics to be addressed in Measuring and Managing Emotions to Achieve Success include:

  • The role of the customer’s self-worth in ensuring successful customer relationships. Learn the emotional realities underlying phone wait times, and the check-out experience. Insights include how best to staff your customer service operation.
  • When it comes to leadership, what kind of emotional displays help and hurt the most in bolstering employee motivation and team work? A crucial part of creating the right emotional chemistry in the company culture is how M&A’s should ideally be handled, as well as change in general.
  • For managers, realize that Myers-Briggs is not critically acclaimed; the best tool is actually the Big 5 Factor. Learn how it correlates to emotional displays, and who to hire. Moreover, training, coaching, and the dreaded performance appraisals all stand a chance to be done better.

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