The Customer is Always Right

The Conference Board, Inc., November 7, 2017
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No matter the organization, business leaders know that success depends upon placing customers’ desires, needs, and reactions at the center of everything their workforce does. During our 13th Annual Customer Experience Conference, business leaders came together with the shared goal of learning methods to continually better serve their customers.

Webinar Highlights

Featuring top presenters from this informative event, viewers will engage directly with high-level practitioners from both Quicken Loans and Intuit. Discover how Quicken Loans employs extensive training to empower its employees to do what is best for their clients, resulting in the highest client satisfaction ranking among mortgage service providers. Then learn how Intuit increased employee engagement through the use of design thinking strategies.

Uncover methods for developing customer-centric teams and building an engaged workforce where employees lead themselves in delivering the ultimate customer experience.

Speaker Info

KimArie Yowell

KimArie YowellKimArie joined the QL team in 2013 and is the Senior Director of Talent Development. In her current role she is responsible for leading her team to create sustainable and holistic development programs for all team members. This includes the onboarding process, team member development, and leadership development.

Anne Riley

Anne RileyAnne Riley joined Intuit in 1998 and is currently the Director of Customer Experience & Design for Intuit’s Enterprise Business Solutions. Anne and her team of User Interaction Designers, User Researchers and Visual Designers are responsible for identifying customer needs and creating solutions that will delight all 8,000 of Intuit’s employees.

Tim Peter

Tim PeterTim Peter is program director of The Conference Board Digital Strategy Council and Enterprise Digital Transformation Council.

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